Swan Pools

Swan pools is amazing. Hun was able to come up with the most incredible design in our small space. Not only did the pool turn out beautiful but our backyard actually looks larger. Julian who over saw the project was very responsive and explained everything before it happen so we were always in the know. Julian was incredible through every step. We couldn't be happier with our pool.

We had our pool started by Swan late 2021 and completed April 2022. Swan is a reputable company and have been in business for a long time. Considering that this work was being done during a pandemic with most construction trades short-staffed, they did well to complete the job in a reasonable amount of time. Our designer, Jim, was great and our project manager, Julian, was very professional and accommodating.

The pool turned out spectacular. There were some snags along the way which is expected with a project of this scale but Julian was quick to respond and make corrections when needed. All in all a great experience and fantastic outcome.

We have lived in Orange County our entire lives and Swan Pools has always been recognized as a premier pool builder in the area. Which is why when it came time to selecting a company for our project, they were at the top of our list and they absolutely delivered on their reputation. We couldn't be happier with the results. From the start, Jim Eldridge listened to our vision and what we wanted in the backyard.

He produced a design that included everything we asked for and surpassed our expectations. The construction process can be long and stressful, but our project manager, Julian Carrera, took the stress out of it. Julian communicated very well by answering our questions and most importantly, picking up the phone and returning phone calls. Julian was also present for the inspections and was excellent at coordinating schedules with the sub-contractors, making it an overall smooth process. If you are in the market for a pool, we highly recommend Swan Pools and working with Jim Eldridge and Julian Carrera.

We couldn't be happier with how our pool turned out and how the process went with Todd at Swan Pools. After contacting 10 pool builders in the Agoura, Westlake, TO, Simi and SF valley area, we decided to go with Swan Pools for a new pool build. It's our first time having a pool and obviously first time building a new one so it was quite an important decision to make. Todd was amazing to work with from our first consultation, all the way through the many stages of the building process.

Their prices were on the reasonable end, Todd had great suggestions for what was most important to keep in our design and feature selections while staying in our budget. We decided to go with an automatic pool cover which has been incredible - we strongly recommend it. I can't say enough good things about Swan Pools. After hearing plenty of horror stories from friends who also had new pools built, we were really relieved we made the right decision. Give Todd at Swan Pools a call!

We recently completed our pool and deck with Swan pools. We were extremely happy with their professional service and attentiveness. They were very professional and always took the time to answer whatever questions we had. The pool turned out great. Our project manager Julian was very helpful during the process and made sure we always understood what was going on.

Swan Pools did a great job on our pool. They helped us pick the design and colors to get it exactly how we wanted. Their pricing was also very reasonable. They took the time to make sure everything was done well. Kept everything very clean during the process and most of the time we didnt even know they were here. Highly recommend.

DO NOT HIRE SWAN POOLS unless you enjoy nightmares in which you are the star! I had a handful of pool companies bid this project and ultimately went with Swan because they have been around forever and have decent Yelp reviews. Clearly Swan has paid Yelp to remove their negative reviews or bribed clients to write positive ones because these guys are charlatans!

Almost every person I talk to about my experience also has a Swan nightmare to tell, so please, don't be their next victim! Maybe they were a good company back in the day but the original owner retired and now this business is being run by his wholly incompetent nephew. My pool was completed 13 months after I signed the contract and the process was a complete nightmare.

Work did not actually begin until 6 months after I signed even though I was told the pool would be finished 4 months after I signed. I was also assured that the crew would work 6 days a week until the project was done, however it took 7 months to complete once they actually began. The first day they arrived they dug the hole and then I didn't see them again for 30 days, which was a common pattern.

It only took about 25 work days to complete the job, but they spread it out over 7 months. They blamed Covid for the delays, but it is clear that they got greedy (so many people want to build a pool these days) and sold way more pools than they could actually build in a reasonable amount of time. They misled me about the timeline from the beginning and every step of the way.

They regularly ignored my calls, texts, and emails. They have substandard craftsmanship and zero customer service. Each and every part of my pool and hot tub is flawed. The concrete deck and coping around my pool was done in the wrong finish, the pebble sheen was done in the wrong color, the tile was laid crooked, the bench in the hot tub is too tall, they didn't install all of the jets, the skimmer box is crooked, the list goes on and on.

I can excuse the fact that this process went on for 13 months, but I can't excuse that each and every step was done wrong and/or poorly and I can't excuse their treatment of me/lack of customer service. There was also no manager on duty so I had to be there to supervise and it's a good thing I was because there would have been even more mistakes if I hadn't been.

When I complained about how poorly each step of the process way executed, they shrugged. Yup. That was their response. The truth is that I signed a contract and they had me on the hook for 100K+ and there was nothing I could do about it and they knew that. They made no attempt to make it up to me. I yelled at their GM a lot and all he did was sit there and take it.

I get the impression that he spends most of his days getting screamed at by angry customers. I truly believe that any other company would have been a better choice. As long as you don't hire Swan Pools, you'll be ok.

I would not give them any stars. DO NOT choose them. My neighbor and friend told me before I chose a pool company, she said I would not use them. So here we are suffering for it. The company has been fully PAID because they pressured us to pay even though they had not completed the pool and spa, they missed the deadline of my daughter's birthday so it was pushed back a month, they did enough to have the party.

I would expect more of a pool company that says they have been in business this long. Our friends came to our party and several made the comment about the entry of my pool, I wanted beach entry but was talked out of it and now it's a cliff of an entry to get in. Total liability issue. They did not a final walk through with us, after two months of sending emails and phone calls for the final inspection, they finally came out to complete it with the city but did not finish the job, they left the seams around the pool and spa unfinished, there is hole/rebar sticking out in the spa and is causing a rust spot (going on 2+ months and growing) we are finding something else that is growing from the tiles in the spa. I've been sending in emails almost weekly and phone calls - not one response.

We are now making calls to attorneys because they refuse to communicate with us and they have been paid in full before they were even done. I regret not listening to the reviews that said stay away. After two months of being ignored and a YELP review - James contacted me for a meeting. Yelp works! A contractor was scheduled to repair the growing rust spot in our spa yesterday but no show. It's a shame and a waste of water and such a hassle, we have to drain the pool and the spa to get the repairs fixed but here we are. There are worse things in life we could complain about.

Swan came highly recommended from a neighbor. We just completed our pool and we are so happy. We didn't use a landscape architect, so we relied on them a lot for design help and coordination with the rest of our landscape. Jim was amazing at the onset and his experience was key in coming up with a great design. Juan was our superintendent and kept us well informed along the way - he's so great to work with. Highly recommend Swan.

If you are looking to build a pool, call Swan Pools and ask for DQ! After researching and meeting with several pool companies, DQ from Swan Pools was by far the most communicative, straight-forward, and honest. He is very attentive and made sure we stay within our budget. He genuinely wanted to learn about our family and used that knowledge to create an amazing design for us.

We are currently waiting on permits which have taken a while, but DQ has been great keeping us updated on the status. We can't wait to break ground and see his design come to fruition!

We met with several companies for our backyard remodel and we are so excited to be moving forward with DQ and Swan Pools. From the start DQ has been excellent. He has really taken the time to get to know us and our family and use that information for our pool design. We had a good idea of what we thought our backyard redesign would look like. DQ's design surpassed our vision and expectations.

He not only gave us exactly what we wanted but much much more. All while making sure he is staying within our budget. DQ has been very thorough explaining the step by step process. I know we are in good hands with DQ and Swan Pools.

Dave and Todd Lewis have been wonderful to work with. They are professional, honest, and honor their contracts. My husband and I met with Dave at the end of July, signed our contract, and our pool is underway. We made sure to review the upgrades with Dave of the salt water system and the remote heater system so he could include in our contract, as we know these were additional costs.

The communication between Swan Pools West (Both Dave and Todd) and us has been consistent, positive, and transparent and we have been extremely happy with each stage. Love their customer service!

Dave Lewis built my family's dream pool. We had a small budget and we needed the pool/spa fast, he accomplished both. We've been swimming for one month, and everyday my wife and I pinch ourselves how lucky we are to have this pool. We highly recommend swan pools in Simi Valley. Services: General construction, Design

We've got in contact with DQ from Swan Pools. First impression: he's nice, easy to talk to, has a creative mind (he is the pool designer), easy going (his mission is to have happy clients and be blown away by the outcome) and attentive (he'll accommodate us as much as we needed any changes). Our project is still on-going and can't wait for the finished product of a resort-like backyard so we can still enjoy the summer heat!

We had a meeting with the owner Dave and signed a contract. Upon our next meeting to go over the schedule and placement of things he informed me that his prices went up! Ha his own contract was no longer good! WOW He voided his contact and I asked him to leave. Such a waste of time. So glad we didn't start with this thief!

DQ designed the most amazing pool for us and transformed our backyard into a resort. DQ is an amazing guy to work with and his team delivers. He was transparent about the price and timeline and they put out the highest quality pools in OC (cant ask for much more than that). Dont waste your time interviewing a bunch of flakes like I did, just call DQ and get it done right the first time.

This pool company deserves a 5-star review! If you are looking for integrity and a company that can adapt to your vision and goals, Swan Pools is your choice. I cannot say enough good things about them and their work! We will definitely be referring you to our friends. Thanks again!

BUYER BEWARE! DO NOT HIRE SWAN POOLS! These guys are complete crooks. While I knew that dealing with pool contractors would be difficult, what I've experienced with Swan Pools and their manager Mike and project manager Andy has been nothing short of unbearable. Long story short, the build started great and they had completed about 70% of the project in 6-7 weeks after they started, which brought us to early May.

So you would think that they would continue and finish the job in a few more weeks, right? WRONG. Unfortunately, what I didn't expect is that AS SOON AS THEY GOT ABOUT 75% OF THE TOTAL CONTRACT PAYMENT, THEY DISAPPEARED. I'm not exaggerating either, I couldn't get any of the managers to reply to emails or texts, and getting someone to come out to the job to do ANYTHING was like pulling teeth, and a most times an exercise in futility.

We are NOW IN LATE AUGUST, and they have only completed about 80% of the job.that's right ladies and gentlemen, OVER THE LAST 3 1/2 MONTHS THESE GUYS HAVE ONLY MANAGED TO COMPLETE ABOUT 5% OF THE WORK TO BE DONE, and no matter what we do to try and force them to get moving, send us the right people to build this or do that, they don't respond and we will get a random person in our backyard out of nowhere doing "something" back there to move the project along another.5% each week, and that is IF we are lucky.

We have gone WEEKS without hearing from Swan Pools and without any work done and when we are lucky enough to get them to respond they ALWAYS HAVE AN EXCUSE. The only courtesy they did provide us with is removing the Port-o-potty from our driveway after sitting there doing nothing for 3 months. The smell was wonderful and thrilled my neighbors. So what's the moral of this story? (1) DO NOT USE SWAN POOLS. You've got a better chance of finishing the project by hiring your mailman, or maybe the neighbor's golden retriever.

And (2) When you do find a pool contractor MAKE SURE that 100% of the work is done before you give them a big bulk of the payment, because they may do what Swan Pools did and ghost you so they can find another sucker for Domie (the sales guy, who is nice, but sells you on their reputation and quality of work, which is total crap) to pitch an over priced project on. THESE GUYS DON'T EVEN GIVE YOU A RENDERING AND YOU ONLY GET A DRAWING OF WHAT YOUR PROJECT "MIGHT" LOOK LIKE AFTER YOU SIGN YOUR LIFE AWAY.

Complete joke. And one final thing, their workmanship has been HORRENDOUS. They've sprayed concrete all over our house and the new outdoor kitchen I paid them to build, the tiles on the pool and spa are all over the place, and there are about 25 major cracks in the concrete, plus a variety of other problems that we have mentioned but gotten no solutions for.

Just more EXCUSES. I just hope that this review saves at least 1 family from dealing with these guys because I would hate for this to happen to someone else. I will be sure to update this review when or if Swan Pools EVER finishes the job and/or fixes the mistakes they made, so you can all see how much longer I had to wait to get this DONE. DO NOT USE SWAN POOLS! HIRE ANYONE ELSE!

I had an issue with my heater and Swan Pools were able to fix the issue that many had told me couldn't be fix. Andy was very extremely helpful and knowledgeable. Thank for fixing my Pool heater! Cleo

Swan Pools West, owned by Dave Lewis, built our pool 22 years ago. It was a great experience then, so when it came time to replaster, I called Dave, along with three other contractors who came highly recommended by neighbors. I picked Swan Pools again because the estimate made sense, Dave's approach to what was and wasn't needed made sense, and I knew I could trust him.

The whole experience went very well, with no problems, other than high winds and a major brush fire the day before we were scheduled to plaster. Dave and his son Todd handled changing the date, which removed a lot of stress. After the job was done, the pool needed to be filled and "started", meaning get the chemicals up to the right levels. Todd handled that, and came out more times than what was agreed to.

He was conscientious and reliable, which was very much appreciated. In addition, Dave found a minor problem with a GFI outlet that made the pool lights not work. One of the other contractors had wanted to replace and upgrade my lights for several hundred dollars, instead of the minor repair that was all that was needed. And his electrician also fixed the old spa valves and cleaned up the wiring, again for a very reasonable price.

Todd Lewis and Swan Pools West were fantastic to deal with. Every step of the process was explained in detail beforehand, so there were no surprises. Pool and surrounding area looks beautiful. We are a very satisfied family.

This is our second swan pool, always exceeded our expectations, Thank you Jim for transforming our backyard into a resort living. Thenkyou Swan team!

We went with Swan pools based on a recommendation of a friend. What really sold us on Swan initially was working with their designer Domi. Of all the designers we had come out, Domi was the only one we felt really listened to what we wanted from our pool. The initial meeting with Domi was about an hour or so, during that time he talked to us about why we wanted a pool, what we were expecting out of the pool and also walked the yard with us.

All that time spent with us paid off, Domi gave us a design we loved and we ended up signing a contract within a month. As reference every other pool contractor spent about twenty minutes with us, most of that time was measuring the yard and they really only asked what pool shape we wanted and if there were any special features we wanted. Construction began in our pool at the end of August 2018 and with a few weeks of rain delays the pool was done by the beginning of February 2019.

I don't have any complaints about three construction, any issues were dealt with quickly. It's now August 2019 and everything is working great. I have had some issues after start up that I needed help from Swan and they have always been quick to respond and if needed correct things. If I ever need to build another pool I wouldn't hesitate to call Swan.

Swan pools resurfaced my parents pool. We are extremely happy with the end result. They are hardworking, punctual, reliable and clean. I would highly recommend them.

Swan Pools West not only built a pool and spa, but they helped us reshape our entire backyard. Give them a call, ask for Todd. He will give you an honest estimate and work with you every step of the way. Very satisfied.

Our pool building process began a few months ago and was just completed with final inspection the other day. First, I will tell you that the process is lengthy and there are a lot of moving parts that go into building a pool and jacuzzi. Swan was recommended from a few people I know, so we decided to go with their company. Once I understood the process, I began to feel a bit more comfortable with everything.

It is a major project. Whenever I had questions, Sal and Mike were there with quick responses. I know I wasn't the easiest customer, but I wanted everything done perfectly. From working with the City on permits to dealing with the day to day build, these guys exceeded our expectations with the final product. We could not be happier with the pool and jacuzzi. Thanks for all the great work!