Courage Pools

If you notice by reading the actual reviews, people that ACTUALLY had their pool built by Courage rave about them and with good reason. Yes, they do charge $250 for the first appointment, but that is credited back to you once you start the project and discourages "tire kickers". I could go on and on about how Jordan Courage took a messy side yard with no hope into a beautiful pool and patio area and worked her tail off to be her with every step and every contractor.

I could rave about Jessica who managed the project, kept us informed of upcoming timing, next steps, etc., and was just overall AMAZING. I could even say what an amazing work ethic Jim Courage has being out there in the hot sun getting it done to make sure we made the cement pour in time among a ton of other things he did to make our pool project run smoothly.

But the real proof in what an awesome pool contractor is comes when there is an issue and how they handle it. We ran into a challenge that could have turned the project upside down, but they handled it with grace and professionalism and will have me singing their praises to everyone that will listen. They finished ON TIME too! We have friends that started building their pool two weeks before us and have no idea when they will finish. Courage is high quality, awesome at communicating, uses quality sub-contractors and is a reasonable price. I highly recommend them.

The worst. They charged a $250.00 deposit just to book an appointment. It was explained to me that this was necessary as people would often cancel last minute or not show. After receiving several other pool quotes and even designs without paying a single penny I realized how outrageous this was and called to cancel my appointment 3 weeks ahead. They refunded me $150.00.

So essentially they charged me $100.00 to be in their calendar for a couple weeks even though they never did a minute of work for us. Insane business practice. I can not imagine trying to build a whole pool with this company.

Amazing experience, Jim the owner is very detailed and hands on. Very impressed. He was there w his contractors throughout the entire process. John our design specialist, super friendly and informative. And of course Jessica the scheduler was absolutely amazing. I could not have asked for a better Pool company during this huge process. Courage Pools is amazing, do not go w anyone else. Thanks the Knights

We love our pool and service of this family/local business. We had three companies come out and Jordan Courage was the only one who listened to out requests. Full on pregnant in the hot sun she was here, onsite, daily. Her father, also here. Crews were on time, if not early, did impeccable work. Pricing was incredible and so easy. We were able to add on last minute requests, move a fence, add stained/colored concrete, add two gas and water and electrical outlets. Jordan suggested items I hadn't ever considered as well such as lighting, salt water, sanitization, heating of pool and spa, phone apps, cleaning service, a raised spa, cabo shelf and even holes for future umbrellas and volleyball.

A couple days after pool completion she gave birth to her first child. I was beyond grateful for her work ethic and customer service. When we move we are calling her again. Thank you Courage Pools! The Sloan Family.

An amazing family run company who takes care of their customers. They are also on of the quickest and most efficient team!

As the neighbor of someone getting your pool you get one star. - no integrity no keeping commitments I agreed to allow you to remove my fence and bushes to access the neighbors yard with the machines under the condition the fence was put back up end of day due to my dogs -- didn't happen. And that the bushes were correctly replayed within a couple weeks - didn't happen. With all the choices out there pick a company with integrity instead

Huge THANK YOU to courage pools for helping us create our dream pool. The process was seamless and the communication and staff are amazing. Wish I could give them 10 stars and 2 thumbs up. Great people and awesome results.

Called them for building a new Kavian's possibly remodeling our pool, the sales woman didn't let me finish, she was just saying we can't! We only works on blank backyard!

Tried to just get an estimate. Called the end of May for an in person estimate for June 12th. No one ever showed or even called. Called again three days ago, left a message for call back to reschedule and still no call back.

I have been trying to get these guys to get me pricing for months, and they just string me along. Jessica is the worst, tells me I will be emailed or contacted, but it never happens. If you guys are busy and don't want the business then just say it.

I would not call them amazing. They missed my appointment and then refuse to reschedule because it upset me. I had to wait three months for an appointment and then the salesman called me 30 minutes after the time he was to be at my house to let me know that he should have called me the night before because he had another engagement with his children and that he had to cancel. Forget about the fact that I canceled a date with my granddaughter for this appointment. Called Another company!

We couldn't have asked for a better experience in the construction of our first pool. Jim Courage, his staff, and all his subcontractors were professional, always arrived on time or early, and the communication was excellent (thanks Jessica!). The design Jim developed was beautiful, and our pool was completed in record time. We really couldn't be happier with our experience with Courage Pools, and confidently recommend them to anybody looking for a pool contractor.

This pool builder is amazing! We were easy going and just wanted a pool but when Jordan came out she designed it to be amazing. She made a large first step that my GS loves to sit on most of all summer afternoons. I never would have thought of that but Jordan took in to consideration what our family was like and we are so happy with the results. We most defintely recommend them.

I cant say enough great things about Courage Pools. I met and got quotes from several other local builders and Jordan Courage was one of the only ones that had great follow through from the first time we reached out until the final inspection. If they gave me an estimated time frame they either met or exceeded it. All of their subs were excellent, polite and cleaned up on their last visit. Jordan and Jessica, her project manager in the office, kept me in the loop at each stage.

Not only was Jordan the salesperson but also the over Project manager so I never had to speak with anyone else. When we had questions (which we had a ton) she always responded. Overall super satisfied and can't wait to enjoy our pool and finish our landscaping in the spring

Smooth, family friendly process + Reliable staff in their promise and most importantly high Quality work and performance. I am writing this review for the pool/backyard project that Courage Pool performed about 15 years ago in our 1st new house in Roseville. We are so happy with the construction and finish quality of our pool/hot tub. Past 15 years we had no issue or failure in our pool/hot tub.

I do remember that Courage Pool and his personnel customized their process based on our need and design and adopted an efficient process since excavation till the day that we used our pool. Looking for high quality and a company who stands behind their work, I totally recommend them to all my friends and neighbors.

Our pool had nothing but problems. Jim courage is a nice salesman, but his subs are awful. Here is a picture of our plaster of our pool. C&R tried to do several processes and kept making it worse. The stucco on the walls built around the pool washed off in a rainstorm and were a mess. Finally hired someone else to do it right. The decking cement is awful looking and is of poor quality. I will enclose pictures. Jim did offer us a 4800 credit and sent a bill for $85. Really!

So impressed with the product and follow through from this company. I just reached out to Ryan Wilsey over 3 years after he helped build our pool. He was on vacation, but had someone from his office call me within hours of my call. He had nothing to gain, but still went above and beyond to help me. It was a huge help to me and made my day.

Disclaimer - I have not had a pool done by courage and secondly I rarely comment on Yelp. When I called courage yesterday to set up a time for them to come see my property and write up a bid for me I was told mid December was the earliest they can even come out and folks who sign today wont even start their dig until February. The 2 other major players in this market came out within a week and both do more pools than courage so its not a function of being busy. Disapointing because Ive heard very positive things about Jim Courage as a person so I can only assume they are behind because of lack of in house subs. If you want a pool dont between now and April 2018 look elsewhere.

We completed our pool in 2016. Project manager Ryan had great ideas, as our pool and back yard were part of new construction. He actually gave us ideas for the back yard and extended cement areas that worked out very well. Every single sub was excellent! The plumbing crew were especially entertaining and remarkably pleasant, even in 100 degree heat.

The real star is Jessica, who always answers the phone or promptly returns phone call and is unfailingly polite and kind. She is a remarkable person and wonderful to do business with. The same can be said for Jim Courage. We would do it all again.

When beginning the pool process, Jim Courage must have been referred to us 3 or 4 times by friends and people we know in the business. We have had numerous parties since completing the pool and everyone "RAVES" about the new pool. They all ask who did our pool, and when we say "Jim Courage Pools", they all say. "Oh yah, we've heard great things about Courage Pools" and we've never heard a negative review of him yet.

We could not be happier with our pool and will continue to refer Jim to anyone that asks. They are well deserving of this 5-Star review. We began the bidding/design process in November of 2015 and decided on Courage Pools in January 2016. He started digging our Pool on 02/17 and completed our pool on 04/17. Lucky for us, we started early in the season and happened to catch a break on every possible weather delay! I've built 2 pools prior to this one and none of them went anywhere near this smooth, or timely. Jim is extremely profession, knowledgeable, and highly design oriented.

He helped shape our original plans into a backyard masterpiece! Our pool design ended up being quite a bit larger than today's average sized pool, but this never swayed Jim in the least. nor did it delay our project. Again, we couldn't be happier with the overall process! Jim and Jessica were awesome to work with! Here's an extra Shout-Out to Jessica (Project Manager), you're perfect for this job! The Bottom Line. Not only did we enjoy the overall process, WE LOVE OUR NEW POOL! Thank you Courage Pools!

Called Courage Pools in April 2016. I was told they were very busy this time of year and could not be able to meet for Appt until Jun 2016. Since I was not in an immediate hurry I scheduled my Appt for almost 2mos later. I received a phone call the day prior and confirmed Appt. Sales Rep came out made a few suggestions and I told him that he was the expert and to suggest what he thought would be a good fit.

Prior to him leaving I was told I would be emailed in 3-4 days with proposal. That never happened, I waited almost a month and then called to check status. I was told that it would be looked into and I would be contacted shortly. After 3 additional weeks of no correspondence I called again. I asked why the delay and was told that the Sales Rep would be in contact with me for 2nd time, at this point I asked to speak with Supervisor of Sales Rep.

I was contacted by Sales Rep who gave Excuse after Excuse why I never received plans at which I was promised. After hearing enough of his dishonestly I hung up on him and Again called the office and Again asking to speak with supervisor. I was contacted by Owner and was told his employee called him previously prior to calling me about how he " really dropped the ball ".

I told him I understood the people get busy and ask " Where do we go from here "? He said he would try and handle himself and that he would he unavailable for a week or two and I was told to contact his office and schedule Appt to do so. After making Appt I asked Familair office staff to call me a day before Appt to remind me as I lead a Busy Life As Well, which she stated No Problem.

Unfortunately my Heads Up Call was 5 minutes before Appt, Owner didn't show up when APPT was scheduled. What a LETDOWN after waiting 2mos for Appt, and to think they were Referred. What a Waste of Time!

The process to find a pool contractor/get bids took about a year. After meeting with, and getting bids from 3 different contractors, I decided to go with Courage Pools. I couldn't have been happier with my choice. Not only did I feel as though I got a great value, the finished product (pool and spa) was exactly what I wanted. Jim Courage and his office staff were easy to work with, always pleasant, and kept me informed as to the daily scheduling of "who would be showing up to do what" each time work progressed at my property.

About a month ago, (almost a year after my pool was completed), I had an issue that I thought was pool-related (thankfully, it was not) and Jim came out and not only helped to try to find the source of the issue, but waited for and met with the county (water) folks to talk to them about his experience/knowledge of my property. He truly went ABOVE AND BEYOND in helping me during this stressful time. I've done a lot of remodeling and work on my home/yard in the last couple of years and have dealt with some extremely flaky and unresponsive contractors and am happy to report that Jim Courage/Courage Pools is NOT one of them. From beginning to end, it was a positive experience; great service and great value.

Wish I could write a review, but cannot. Could not seem to get the guy to keep his appointments and after 2 times (more than fair)of calling right before he was to arrive for an appointment and not able to make it, we took our $50,000 elsewhere.