Arizona Pool & Spa Renovations

My pool has been torn up since December 2021. Almost weekly I ask Don for an update and just get excuses and broken promises. He's unorganized and sometimes doesn't respond until I ask again. He won't let me talk to the other owner. I regret my decision to hire this company but was initially impressed by the website and other reviews. So disappointed and frustrating! Would not recommend.

I am in the middle of trying to have work completed by this company. For resurfacing, new tile and an extremely small concrete job to be completed- my pulls has been tore up for nearly 8 weeks. Don, who is a co-owner does not communicate well nor does he take accountability for his actions. Instead, chooses to blame the customer for everything. I am hopeful this will get their attention as I can not get any info from Don directly.

He can be quite rude (and admittedly makes me rude in return), however when someone spends a lot of money with a company for a pool remodel to be done, you would think they would do anything it takes to ensure the project goes smoothly. Apparently not for Don.

Don was extremely knowledgeable and up-front about what we could expect. The finished job looks excellent, and the crew did a great job with prep and clean up. Thanks! Service: Remodeling

In February 2017 Arizona pool & Spa remodeled my pool from plaster to the newer pebble tec finish. They replaced the tile around the pool and refinished the cool deck around the pool. Also they installed a hand rail leading down the steps. I am very pleased with the results to this day! Thank you for the professional job! Services: General construction, Remodeling

Selected Arizona Pool & Spa to resurface my old plaster pool to mini pebble along with removal of of pop up in floor cleaning system. My pool service tech recommended them. From the start, Don was up front and told me I didn't need certain things other pool companies told me were necessary. For years my pool light didn't work and everyone said it needed replacing. Don reset the GIF, it worked and didn't need replacing.

I also had a few minor cool decking cracks but he said it wasn't necessary to replace and even looked up the paint color for me should I opt to repaint it. Their bid came in 2nd to lowest but I did not have confidence in the lowest bid and felt Arizona Pool & Spa's quote was fair & I had more confidence in this company based on everything Don explained when he first came out.

There was a minor delay for the chip out due to a truck needing repair but it was rescheduled within the week and no biggie. Mike also was very responsive to questions I had. The chip out crew worked hard and cleaned up after themselves. Got a lot of rain after chip out which accumulated in pool shell but Mike assured me it was not an issue. Had a minor issue that I reported to Don and he immediately followed up on it and wanted to address it and expressed his apologies which I appreciated and I understand things happen so no need to elaborate. Got a thin crack in my skimmer during construction and they repaired it and Don assured me if it causes me any issues down the road they will come out and address it and I trust they stand by their word on this.

The pebble crew was incredible and watching the process was so interesting. They were friendly & engaged, and they did a great job. My beautiful new pool was complete and filled by Christmas Eve so Merry Christmas to me. It really is a beautiful transformation. Definitely recommend this company.

Met with Don first, to go over everything we wanted and needed to do with our pool. He advised us that some decisions we thought were the right ones were actually not necessary. That showed he knew what he was doing, and wasn't trying to get every dollar possible out of us. We had many estimates done, and were very confident that Arizona Pool & Spa Reno was the most honest, and reputable company to go with.

We even had one well known company estimate the EXACT same reno at nearly 9k more! Everything was done quickly, and we couldn't be happier with our decision! After the pool was filled, Mike came to start the chemical process, and took the time to actually teach us what to do, step by step, to take care of our pool. Wonderful customer service! I would recommend Arizona Pool & Spa Reno to anyone and everyone!

We just had our new pool done with some other projects recently and we very impressed with the customer service and professionalism of this company. We had just moved here and don't know who was good in this area, but we're thrilled we chose them. We HIGHlY RECOMMEND this company to anyone looking to have some pool work done!

I've been trying for a year to get Don to resolve crack in my pool as well as my cool decking coming up all over. I've only gotten the run around. Spent $15.4.k to have pool and decking done not expecting within 4 yrs to have to redo everything. Definitely would not recommend Owners response is false as it is the cool decking coming up everywhere as well as a crack in the pool from the work they did.

I have many photos to support my claim as well as the contract. Do not recommend. Note I've never spoken to Mike, he's never been to see my cool deck or pool. Again company continues to deflect from their shady work. Pursuing my claim now through the appropriate channels

Stop searching and call these guys already! APSR completely redid my pool, pool decking, and patio tile a couple years ago - and today it's still looking great! The whole process was easy, smooth, and stress-free. They offered competitive pricing, and finished the work within a couple weeks. I was really impressed how fast they were, and how great of a job they did.

We have had nothing but success with this company from installing an entire new filter system to recommending the best cleaner we have had. And the prices were the most reasonable we have had. And they are prompt and follow up quickly when needed. My son has also started using them for his pool.

We recently had our 12000 gallon pool remodeled. Don was great to work with and delivered on budget, on schedule and we were very happy with the final result. The various crews who did the work were very courteous, showed up when they were supposed to and left the yard clean after each step. The whole process of resurfacing the pool and installing new pool equipment took about 2 weeks.

I rate this company and their employees at 5 STARS! They are honest, on time, know their products and are available anytime to answer any questions you may have. i knew my pool was going to come out looking great after the job was done, but NOTHING prepared me for the fabulous result I got. The beauty of my pool is absolutely OVER THE TOP! I had a basic plaster pool and now I have an eye popping pool sitting in my back yard!

I found this company to do not only good work, but they actually cleaned up after themselves. I had a complete re-do of my pool and deck and, at one point, there was dust all over the place as they took out the old materials. Then they cleaned up and it looked great. They were polite and helpful and quick. I am very proud of my pool and deck now.

I could not be happier with the service we received from Don and Mike. They were helpful with advise and their team did an amazing job. They were amazing on follow up for scheduling- one instance they came the very next day! The team kept the area clean while working and were extremely professional in all their encounters with us. Don and Mike followed up after each stage was complete. We absolutely love our new pool and know if we have any issues, they are just a call away. Thank you so much for such a great experience.