Quality Pool & Spa

Worst service I ever received first they send me way out of my way for a part that all they had to say was they didn't have or give me the option if I wanted to drive a total of another 36 miles tha I arrive and they give me this large box to carry out myself mind you I'm 68 and things like that is difficult when I'm through with all the social media I can you will understand how upset I am

We were looking into doing an in ground pool in Fall of 2020. We had quotes from 3 different pool companies. What made us go with quality was their willingness to be flexible and they had done another pool in our neighborhood recently so we could see their work first hand. We changed our mind on pool layout and Chad was very accommodating. We then switched back to our original plan as we thought the layout suited our backyard better.

I felt bad to keep asking for different options but Chad always was kind and provided us the info we needed. Ryan was also helpful. He doesn't sugarcoat anything that you may not want to hear but he is honest. I'll give him credit at setting the pool at the perfect elevation. We had a pool house pre built but it was only a guess on our part as to where to locate it.

It turned out great. Perfect slope away from the pool and no steps! Their electrical and concrete contractors were amazing. Any issue we had was always addressed timely. Thanks guys for a job well done.

I called four days ago to start the process of having an inground pool put in and was told a service rep would call me to set up a time to come out and give an estimate and never received a call. Looks like they didn't want my money. Service is poor and unprofessional. I would not recommend them.

We had the salesman from Quality Pool and Spa in Grand Rapids come to our house to provide us a quote on an in-ground pool. Ryan stopped out and was able to answer our questions and provide us with several options. We narrowed down our options to a pool from him and a pool from a competitor. After seeing both pools in person from both companies, we decided we were going to go with Quality Pool and Spa and the "Goliath" from Thursday pools as Ryan was also able to get his quote on the Goliath more in line with the quote from the competition for a similar model, in respect to size and shape.

We let Ryan know this and set up an appointment in early July to sign the contract on 7/13. While home on vacation we had access to a pool at a family member's apartment complex. After multiple trips to this pool we got a good feel for what we both really wanted, as far as features in a pool and came to the conclusion that we were settling on the "Goliath".

As a courtesy to Ryan we called him on July 10th to let him know that we were no longer planning to move forward with the "Goliath" as it lacked some features we were looking for and we did not want to settle when spending over 60K. We informed him the model we wanted was the "Wellspring" and understood this would equate to me needing to come up on what I was going to have to spend.

We canceled our meeting for the 13th and he committed to getting me his "best and final" on the Wellspring model early that week. I politely requested the sooner the better as if we were not able to come to an agreement with Quality there were still some options with a competitor we had some interest in. I waited until Wednesday the 15th with no word from Ryan.

I called him and he apologized for not getting back to me and requested I send him a text to remind him to call me the next morning. His words here. This would ensure he would do his homework on what we had talked about and get me the pricing. I had to laugh as I was having to remind a salesmen to call me to come after 60 something thousand dollars but whatever I just need the quote.

I followed up with the requested text and waited for a call. It is now July 31st with multiple texts to Ryan, phone calls to Quality Pool and Spas main office, and an e-mail to the owner of the company. All simply looking for a call back. I fully understand how crazy the pool market is right now and how busy most companies are. This being said, if I can't get a simple call back from my salesmen when I am looking to sign a contract for over 3 weeks with multiple follow-ups on my end.how will the actual install go?

How will any warranty issues go with this company? When I called the main office I kept hearing how busy Ryan is as he wears multiple hats for the company. Again I go back to the questions above, if your company is spread this thin why should I trust you with 60+K of my money? A pool has always been a dream of ours, but this experience has truly killed the excitement of potentially installing a pool and left us leery of dealing with any company.

On a side note, the competitor we have also been in talks with that has been incredible on the customer service side is now booked until 2022 so all this waiting has cost us a year on an install if we were to opt to go with them. Potential customers beware when deciding to trust this company with your pool dream and $$$.

My family have been wanted to get a underground pool for about four years. we finally did it. Quality pools installed our pool this November. We could not be more happy on everything they did! If you are looking to buy a pool please call and ask for Ryan. Ryan and his crew are awesome to deal with. His crew (Eddy, Kyle and Nick) were extremely friendly. From start to finish they were extremely thorough.

My pool is heaven, for my family and my three young boys. My husband and I have very high standards in what we wanted for our backyard and what we envisioned for the layout. Quality made it happen. The final product is not just a place to swim but an outdoor living space. It is a long process but it has been worth the wait. I look forward to years of joy and quality out of the products and system that Quality put in. Chad is very knowledgeable at the shop and Ryan is a busy guy but I know I can call him anytime with questions or concerns. We have been in the pool daily since our install 2 months ago.

Was told I be helped by Quality Pool and Spa, a few days later they called and said they were unwilling to help me with a Hayward Warranty. I was really excited to have them start servicing my pool needs in the future, unfortunately they don't follow through on what they say they will do.

We paid last year to secure our spring opening and purchased the Gold Plan which is supposed to include a vacuum and scrub of the waterline after they open the pool. They pulled the cover off and allowed all of the leave and debris which accumulated over the autumn/winter to fall into the pool! I now have what looks like 6-8 of leave completely covering my entire deep end and part of the shallow end.

I called to request they come out to fulfill their contractual obligation but no one has returned my call after 4 days. I stopped in to the Broadmoor location and the receptionist guy basically told me I wasn't getting any further service from them unless I paid more money. So we have been vacuuming for 4 days, pulled out 3 dead chipmunks, at least 20 changes of the vacuum filter container and it's hardly made a dent. This is place is an absolute disgrace.

I originally went with Quality because they were the only company that responded to my information requests on fiberglass pools. I was lucky to work with a number of employees who made the process easy and enjoyable, including Ryan, Nick and Chad. My expectations were especially exceeded with Ryan C. Not only is he very knowledgeable, but he has also been readily available when I have/had questions or concerns.

He was able to help me visualize and create a plan for my back yard and how it the pool would fit in. He has excellent customer service and a passion for his job that is contagious! I love my pool and I am very happy I went with Quality Pools & Spa.

Quality pool and Spa do an exceptional job! From the professional customer service, excellent work and timely manner of repairs. They are second to none, we will always use them for our pool services. We have tried other companies in the area and none compare to the workmanship and knowledge they have when it comes to pools and spas! I highly recommend them to anyone looking for a reliable and trustworthy company. Thank you guys for everything do and have done for us!

They have been excellent and have taken fantastic care of my pool/spa. Kevin has been phenomenal at pricing, calling me with updates, and can make anything happen. Great job guys! Thanks for the great work all these years!

I have been going to Quality Pool & Spa for well over 10 years. I work near their location, but live much farther north. They have taught me how to open, close, and maintain my above ground pool within my budget. Prior to finding Quality Pool & Spa, I spent hundreds of dollars every time I brought in a water sample to try to keep my pool water clear. I love that I can go into Quality Pool & Spa and get knowledgeable advice and great products at affordable prices. I recommend them to everyone!