Hopkins Pools

Let me just say I don't even know where to start, but DO NOT use Hopkins to build you a pool. The whole build from the get go was a total mess! Communication was horrible! They didn't wash out acid from the jets, so it ate away the plaster. They refuse to fix. The concrete work was a mess to begin with but not to mention it has raised and cracked.

Now they refuse to fix it, even after we showed the owner Shane the problem before it was all complete. They will ALWAYS have an excuse for everything that you mention that you are not happy with. I was told from another professional pool company my pool was called a "far away pool" which they said meant it looks AMAZING far away but the closer you get the worse it looks. But of course they refuse to correct the things that are wrong. They will steal you of your money and not make it right! That's all they care about.

Literally took our deposit and screwed our family out of a pool. They pushed our meetings out, I did need to push it out one time due to my husband losing his job but only one time, they dragged their feet so long and kept scheduling me so far out because they kept taking new clients even though they had my families money. I finally cancelled, after an entire year and them telling me it would be another 6 months before they'd start. Again, because of their new clients and not meeting with me. Now I am faced with not getting a pool because of the higher prices! I contracted with Hopkins in Sept of 2020!

Critical: Professionalism, Quality, Responsiveness They installed a pool for me, put in a drain underground that I didn't know about, Shane Hopkins told me they would pay the overage for the $900 water bill then went back on their word. Dont use this company they have no integrity.

Cindy and Shane Hopkins are wonderful people that will take great care of you. Their work speaks for itself!

I had a pool built with Hopkins Pool in Rockwall, 8 months ago. I've had several issues with work that was done, especially the repairs. We had issues with our french drains not installed correctly. Water wasn't draining and flooding our patio area. Then our pump system was placed on a black pad that gave way within 3 months of installation. Our grout around our Flagstone began cracking on one side. Shane sent a repair person that just placed white grout not matching the rest of pool.

Then he sent his own workers out to pour muriatic acid to lighten grout that didn't work. I have been patiently waiting for the correct repair work to be completed by a tile person but I have been pushed off since February. All I get from Shane is he's busy or I'll try and thats not acceptable to a customer. I would really make sure your their when repairs are completed and/or make sure the repairs are completed correctly. Because Shane's word to fix correctly wasn't kept. Not happy with their service! I wouldn't recommend.

Hopkins built our pool and we love it! They did an excellent job with every last detail. Great value compared to other local pool builders and being a smaller, family run company makes them a lot easier to work with. I recommend Hopkins for anyone building a pool in DFW!

I've been working with Hopkins Custom Pools for many years! They build excellent pools and have a lot of integrity.