Pool Service

Probably the most ridiculous company to try to work with that I have ever used. More times than I can count have they told us one thing and done another or completely disregard what they said they are able to do in the first place.

We were given bad advice by another local pool contractor and purchased a pool heater from California. He scheduled installation and then canceled on us. He became very nasty which has not been unique to most businesses and contractors during COVID. I called several companies in Spokane and none would install a heater that I did not purchase from them.

Pool Service Company was willing to help me out when no one else would. They scheduled.a timely install. Malcolm and Ray, the installers, were incredibly kind and professional getting our pool heater up and running. Everyone we talked to from the receptionist to the sales folks and the installers were helpful and provided quality service. I recommend them without reservation and plan to call them again for our future pool needs.

Have been using this company since moving to Spokane and have been happy with everything! Got me up and running with an old pool then replaced tile last year and this year painted pool.very professional nice people and my dogs love all the workers.a very personal company and always available for questions.don't go to anyone else.these people care about customer relations!

We have been using this company for the past year since we bought a house with a pool. When we first went to purchase our home, we called them to do an inspection. Instead of just taking our money, they explain that since the pool was closed down, they couldn't thoroughly test the system and would have for us to pay for something that we couldn't fully benefit from.

Once we got it opened up, Scott came out and gave us a pool 101. He was thorough and so informative. I have never felt pushed into any purchase that I thought I didn't need, which I love. They tell us of options available when asked but have never tried to upsell us on anything, and if anything, let us know of things we don't need to waste our money on.

When we had them come to open up our pool last week, the motor had gone out. They were back out in two days to replace everything we needed! I would recommend this company to anyone I know that needs anything pool-related! Great people, excellent customer service!

They were supposed to replace one of my 3 lights, it's cracked and doesn't work. Instead of ordering me a new light and installing it. They stopped by one day when I wasn't home. Came through my gate without permission turned on my light switch and decided to bill me. I guess they think turning on the 2 lights that work is good enough. Now they have turned me over to collections. BEWARE In response to your response: This be very clear.

You were to replace a broken light. I was promised a new light fixture that works. I'm aware of your door hanger and your multiple attempts to collect monies not owed to you. I consider this harrassment. I have reached out, left voicemails and letters. Just because you come out to a property and turn on a switch doesn't make me responsible for your lack of judgement.

No diagnosis was needed. You were aware of what needed to be done. Side note, there is no iaqualink panel inside. It's obvious your company lacks experience with my equipment. I had to get my heater running because your techs didn't get it up and running for the season. Hmmmm, maybe I should have gotten a discount on my spring pool opening. I have nothing more to say to you or your company. I've spread and will continue to spread the word of what your company is about.

After posting a 3 star review a couple of months ago, Skyler and Philip contacted us quickly to discuss taking care of the issue. They did a nice job putting in some new sod for us and we are very appreciative. Thank you so much!

Had another pool company build our pool 11 years ago. When it came time to replace the pump and liner, I made several calls but kept getting put off. Frustrated, I called Skyler and his team jumped on. New pump, new liner and UNDER the quote! I'd give these guys 6 stars if it was an option!

We used this company last summer to resurface our pool. They were capable and did a nice job on the pool but they drained chemicals used to acid wash, I assume, and killed a large piece of our lawn. They were not responsive when I sent photos to them. We seeded, watered and babied the area all summer and it came back slightly but this summer the area is completely dead again.

Spoke with Skyler about a new heater. Instead of trying to sell me on a heater I may not need, Skyler patiently answered all my questions and recommended some lower cost options that may resolve my issue. Great service, thank you so much!

Skyler, Tanner and Rick are amazing. After purchasing a home with a pool we were completely unfamiliar with owning a pool and made the costly mistake of having a different company out to open the pool and give us a quote on replacing the heater and filtration system. After receiving an absurd quote on labor we called the Pool Service Company and they were able to replace the equipment in less than a week of calling and the install/labor charge was a fraction of what their competitor had quoted.

Not only were these guys fast, reliable, and a pleasure to work with they also answered all of my questions and walked me through everything I needed to know. They now come out regularly to help me keep the pool properly maintained. This is one of the best locally owned small businesses! I highly recommend this company, especially if you value honest and reliable service.

I purchased my grandparent's home almost 10 years ago. When I did so my grandpa recommended using The Pool Service Company for purchasing my yearly chemical supply and pool maintenance equipment. They have been awesome they've walked me through everything I've needed to know about owning a pool. The Pool Service Company both installed our pool and have maintained it my entire life.

I recommend them to everyone I know (who has a pool of course). Our pool is going on 47 years old and it's still as beautiful as it was when I was a kid. Thank you so much Philip and team you have made my life much easier. The Stretch's