Springfield Pool & Spa

Rocky was a great person to meet, fasntastic to work with. He put at ease and made us very comfortable about my purchase. Great experience all around. We will be back anytime we need anything. Highly reccomend!

Springfield Pool and Spa has the worst customer service I have experienced in awhile. We purchased a hot tub back in approx. Sept. 2021 and paid cash in full, received it in early 2022. We went in the store probably three times before anybody offered to help us, this is the only store locally that sells this brand or we would of went someplace else.

We were told by Kevin that Bullfrog had a $500 rebate going if we purchased when we did and the rebate information would be given to us once it was delivered. Once we received the hot tub we then had to deal with DJ who assured us the rebate info. Would be brought to us with the delivery, it was not brought to us. We inquired kindly and DJ assured us he would get us the rebate info, then telling us we had to reach out to Bullfrog directly to get it.

We sent bullfrog an email and they said Springfield Pool and Spa would need to get with the regional manager. After telling them this they again referred us to the bullfrog website for a military only rebate which was never at all mentioned. The day our hot tub was delivered it kept shutting off, we called to let them know, they told us somebody would be out to look at it and they did come look at it but are saying they found nothing wrong.

Once we pushed again about the rebate we then received a bill for over $200 for the day they delivered it and they said they would come look at it. Horrible customer service and horrible is very generous of a word! We will never buy anything else at this location and we will spread word to everybody to go elsewhere around town!

I just wanted to say how wonderful it is to work with Sara lee and the team they are always so helpful and fun. They are one of my favorite clients to work with and I appreciate all that they do.

Joe and Ed and DJ are amazing. They were able to answer all my questions and even solve an issue I had been having withy current hot tub. They went above and beyond service to help me out. You should buy a hot tub from these critically acclaimed, award winning hot tub experts.

Great store! The staff is knowledgeable and always friendly. They test your pool or spa water for free and give you a print-out telling you exactly what chemicals to add in the right order to get it balanced. I've been going here for years for all of our pool needs.

We have been using them for our pool, chemicals spa opening and closing if pool. They had to come out 3 times last year but did make it right. This year they lost 3 employees, and cannot take care of loyal custo mers. I would suggest using someone else who treats employees well and pays well so they have staff at their busy times of year and dont push customers away.

I have been shopping here for a while now and switched from another place. Everytime I walk in the door the employees are genuine and happy. They love their job and are always ready to help. I take my water sample in, they read it and recommend the course of action to take; the last two seasons they are spot on Everytime so far. I so appreciate Kevin and the other gentleman that works in the front(I always forget his name, it's very unique).

I will not shop elsewhere unless something is out of stock and it's an emergency. This place is my go-to spot for all of my pool needs and I manage three of them. Keep up the good work guys. Oh, before I forget, you will rarely find customer service this good elsewhere at any business.

I brought in a water sample to Springfield Pool & Spa on Saturday morning. I had been trying in vain to get my pool water in balance. Ed analyzed my sample, wrote a "prescription" on what I needed and the order in which to add the chemicals. Less than 48 hours later and the pool water has never looked better! Ed was such a delight to work with. He was courteous, knowledgeable, and professional. Well done, Ed. Thank you from a very satisfied customer.

We got off to a rough start with our Bullfrog Spa. The weather was icy in February (obviously not their fault) and it took a while for it to get delivered, and then we had some minor inconveniences with it after that. The customer service was great, and the manager even gave us a second round of free chemicals for our troubles! We love our spa and would highly recommend Springfield Pool & Spa for your next hot tub purchase!

These people are great! I had bought a pump/sand filter from a competitor on a Sunday (they weren't open) and had multiple problems and questions. The competitor I went back to for questions/help was rude, unhelpful. I called Springfield Pools fully expecting the cold shoulder. I was very impressed by how nice, knowledgeable, and helpful they were.

Even though I had purchased the pump/filter elsewhere, they helped me understand how to set it up, how to convert hookups, what I needed, etc. So polite, helpful, and kind! I highly recommend if you are wanting pool supplies or anything related to a pool, go to Springfield Pool & Spa. They will go out of their way to help you out. I know I won't be shopping anywhere else for my supplies from now on.