Blue Haven Pools & Spas

I believe Blue Haven has a motto that states " teamwork is the dreamwork" and I can honestly state that we witnessed the superintendents Jorge Arrevalo, Javier Garcia, and Michael Burnham live by that motto while working on our project. They are the epitome of teamwork. This "teamwork" attitude is what makes this company stand apart. Not once did we witness a lull in work on our project, all due because of the motto they live by.

Work consistently kept moving because of the teamwork amongst these fine gentlemen. And our pool designer Ray Houston kept his promise to us to stay with us through the build. He was always quick to respond to my texts and calls. Not once did we feel that our pool would not be what we were hoping for. Our project was completed in record time not only because of our timing in deciding on a pool but, mainly because of the efforts, dedication and hard work put in by everyone that put their hands on our project.

I highly recommend Blue Haven for your pool project. PS. please note we planned our pool early in the year before summer was even close. Timing and planning is key to any pool build.

My pet peeve is a contractor that doesn't supervise their sub contractors. That's Blue Haven. In less than two years my pool was drained 3 times and acid washed 4 times because of the poor plaster application. Then replastered with terrible results. Streaking and staining throughout. Only see them when it's time to pay. You must be extremely pro active and call all the time for schedules. Now they refuse to remedy the terrible plaster. Don't get enticed by their low price as their product is inferior. Too many good quality companies to choose.

I would definitely NOT recommend! When they 'decide' to show up they are sloppy and inefficient. The amount of litter I had to pick up after them was obnoxious! They threw trash everywhere. Never showed up when they said and never said when they were coming. Got yelled at by the foreman regularly because their inter communication was so poor. Sooo.a year later still not finished and it makes me sick to think of the money we spent. In a nut shell.unreliable, foreman with an attitude, salesperson who only wants to sell and horrible communication. Look elsewhere.

Blue Haven built our pool about 2 years ago and everything leading up to the build and finish was great. Now, our pool light went out and I called in March to try to have someone come out to fix it. Lady in the service department said to call back in April because their contractor that they use would begin in April with his work on pools. I called back in April like she said and it has been horrible customer service since then.

We are going on 3 weeks now and we still have not received a phone call from the contractor. I have called every week since the initial call and every time the young lady in the service department has a new excuse as to why the contractor has not called me back. She claims they are the only one they use and they can't give out his information, so we can't even attempt to try to call him, so we are literally just waiting around until they feel like calling us back.

So finally called to speak to a manager and the receptionist put me on hold and then just hung up. When I called back immediately, she acted as if she didn't know what happened and said that the manager was not in his office but I could leave a voice mail. Its sad that the office staff they have don't have the customer service or professionalism that their build crew had. At least follow up with your customers to let them know what the problem is, instead of giving excuses.

Blue Haven built our pool, but the service has been terrible. The lack of communication and lack of customer service has been unacceptable every time we have contacted them. Our interaction with the individual service technicians has been fine, but the office doesn't communicate and is not helpful in any way. It is very unfortunate that we need to find a new company to service our pool and equipment. Also, we have certain equipment that Blue Haven installed yet they have no idea how to repair.

We hired Blue Haven to build a pool - 3ft, 4ft, and 5.5 ft deep pool. The pool was 4ft, 5ft, almost 5.9ft deep The steps going into the pool super steep because the pool was deeper than 3 feet - The entrance to the pool was 4ft vs 3 ft We asked Blue Haven for help and finally Blue Haven supervisor came to the home and he refused to add a step or hand railing unless we paid additional fees.

Its wasn't our fault the pool was dug deeper or not enough gunite was pour. We agree to have additional gunite poured. The gunite guys came to the home and added additional gunite - no rebar- no bonding agent- no roughing or etching the current cement - they just added additional cement to the preexisting cement. We questioned this and was told it was ok to pour new additional cement onto old cement.

We contacted professional cement company - they call this a cold pour and its possible that the new cement will not stick to the preexisting cement. Unfortunately, the gunite sub contractor also left the pool steeper - they failed to adjust the grade leaving the pool very steep. We ask for help again - Blue Haven 2nd level Supervisor said he would fix it.

He came out to the home without any measuring tools. We provided them tape measure and the super attempted to measure the pool without even getting into the pool. We had to suggest that they get into the pool to take measurements. The second issue - the pool is too high out of the ground. The pool is higher above the ground than it should have been according to the plans.

We have informed both the sales agent and the pool supervisor at frame stage the pool was higher than the plans. This means there a possibility of the water coming back into the home unless we pay for professional drainage. This also means additional cost in fill and cement to complete the flatwork around the pool. It also means the first step going into the pool is higher.

There are many other issues with the pool, the fountain is not level, the title is not flush, the grout already cracking, the title has sharp edges. The workers leave the gate open - dogs get out of the yard, everyone working on the pool is a sub contractor, the General Contract has little supervision, sub contractors show up with out knowledge, They started just a few days before their cut off, the first guy that came out to measurements was rude.

The layout was not straight. Contracted in 24 May, , they started 3 months later in Aug - its almost Christmas still not finished. They bonded one corner, if you ready the contract if they damage anything - trees, driveways, gates, sprinklers, etc they are not responsible.

Do not recommend. If you use them, make sure your read the back page of the contract. They will tell you 65 working days to complete. Ours was started in September and was not finished until middle of March. Multiple screw-ups that they had to fix, some multiple times. Expect little coordination of subs from your PM. Nice guy, but was managing over 40 pool installs at same time, spread all over the place. Can not recommend them at all. I see Patrick L. is having the same experience that we did. He's right. A horribly managed company.

Horribly managed company. Signed contract March 1st and now it's about to be August and we still don't have a pool. On our 3rd foreman so I suspect the employees don't like working there either. They have lied to us multiple times and now I can't get a straight answer from them about when my pool will be finished. They have disappeared from the site without even a word for several weeks at a time.

I had to hold back payment so they can make any progress at all. Actually I held back payment because they didn't show up for a whole month (mid May to mid June) The place is full of one clown after another. They had no problem making promises to deliver but we are now going on twice as long as they said "the most" it would be. Jerry the head foreman should not be trusted. Sadly all I want is a working pool.

Pool started in January and is still under construction at this point in late June. They anticipate a mid July completion (very unlikely). The job went weeks without any progress. The average work completed during times a crew would show up was half days 3 days a week. Yes, we have had a lot of rain and it needs time to dry before getting on your yard with equipment.

All that is acceptable, but when you have a Superintendent name CARLOS that knows nothing about construction. He can not even answer a question or have a game plan to move forward. They only react and do not move forward proactively. Do not use Blue Haven! You quickly realize once you sign and write the first check, you are not a priority. Salesman Justin is also a flake, telling you what you wanna hear and disappears once construction begins. Bad company all around.

DO NOT USE THIS COMPANY FOR YOUR HOME OR COMMUNITY POOLS! This company was hired by our HOA to perform repairs on the community pool. The contract was signed in March 2021 and it is now June 2021. The work has been shoddy from the beginning, and was not performed to the satisfaction of the property management. There are still issues with the work that have not been resolved. Do not use this business for your home or community pool projects.

Where do I begin? Worst customer service ever. Once we signed the check and construction started it all went downhill from there. Pool skimmers are not level. Gave us tiles that look backwards. We paid the higher price for tiles that looked mermaid color and now they just look blue. Some tiles are actually put in backwards. Some tiles are not flush with the side of the pool. Been trying to get it fixed since July 2020.

Now almost a year later we are still being put on the back burner and given the run around. Jorge even had the nerve to tell me it all looked fine and I was "overreacting" to how it looked. I told him with the price I paid I wanted it to at least look descent. 10/10 DON'T recommend this company. If they fix it and make it right, I'll retract. Until that happens and if that happens this stands.

Where to start? PROS -Guy who came to our house surveyed our backyard and told us a pool was doable for our backyard size and land survey - got us excited, personable staff when working with our desired pool -End product actually turned out amazing with the design that we gave and we are in love with it BUT the things we went through to get to that point, you be the judge if it would be worth it for you. CONS: -told us our sprinkles would not be destroyed if they were capped, but another guy who came and measured everything out specifically said "I know they said you won't get destroyed sprinklers, but it'll be destroyed" So conflicting info -took forever to build the whole thing, estimated was 2-3 months and it tooks 6 months, this was end of September -made a mistake with tiles because they mixed us up with another customer, TOOK another 2 weeks -sometimes they wouldn't communicate with us and there would be no one working on our pool for days on end on a perfectly good weather -they don't tell you they are fully booked and keep booking so your pool priorities are behind other people who are ahead of you, which delays almost everything and everything is pretty much behind on schedule and people just come in whenever to work on one phase to another

George and blue haven built our pool almost fours years ago, we couldn't be happier with the pool so far. George was in the neighborhood and helped me fix some loose grout. Awesome pool company!

I would not recommend this business to anyone including my enemies. It's almost been a year and they have not come out to finish the small items or even followed up to see how we're doing. Your pretty much have to be on their schedule. Make sure that your contract reflects what you've negotiated. Do not trust that the codes on the contract represent what your buying. The only one that I commend are the hard workers!

Our "under warranty" heat pump is not working and Blue Haven is doing nothing to fix it and won't even return our calls. The manufacturer is also not doing anything and won't even give us information on anyone who can even service the unit. In my opinion you should not use Blue Haven to build your pool! They do shoddy work and they do not stand by the equipment they sell and install.

We are in love with our pool by Blue Haven Pools. From the very beginning, our salesman Ed Conde was phenomenal. He listened to what we wanted, responded so quickly to our texts or emails, and made signing the contract a breeze. He designed a beautiful pool which echoed what my family and I wanted. Even after the pool was finished, he remained in contact with us. Jerry was our field supervisor and was very patient with us.

He responded to our calls and texts whenever we had questions or concerns. He would even come and speak to us the same day if we had any reservations about what was happening. He kept the work flowing and made sure each phase was scheduled ahead of time. Nic and Kelby were great during our "pool school." Everything was explained thoroughly and Nic didn't mind us asking if we could record him while he talked! It's a lot of information, but he broke it down so it made sense to a first time pool owner. It took 11 weeks from dig to dive and that included a spa, grotto, waterfall, and slide. Again, we couldn't be happier!

Do not use Blue Haven Pools! Horrible customer service. Our project manager was rude and never kept us updated with a timeline. Pool sat and sat for weeks with no contact from anyone. We had to go to a manager to get the pool completed and then they rushed through and the subs made a mess of our house. We have concrete sprayed all over our house and fence.

They made the equipment pad out of gunite and its awful. Gunite was sprayed all over everything. Its a hot mess. The guys that came and hooked up the pool equipment put greasy hands all over our very light cream house so between the concrete, gunite, and grease/dirt the entire back of our house has to be repainted. We were then strong armed and bullied into signing off that the job was complete and haven't heard a word from them.

They are the worst pool company ever. Our salesman was so nice but now I feel like it was a horrible scam. Just waiting on the pool to fall apart now based on other things I have read.

Blue Haven re plastered our pool, the staff was very professional from the initial appointments to the end of the project. Wade, our project manager was always available to answer any questions. We love our plaster, the quality is great and we have a 15 year warranty, which it was hard to get with other competitors.

Beware: Once this company has your money, they quickly lose interest in you. I am giving two stars because our pool is beautiful. I ONLY give two stars because customer service after the final check clears is nonexistent. Our pool was built last year. We gave up on them ever doing anything to resolve an issue with the blower for the spa that we called to their attention when the pool was finished.

And now we have tiles falling off the waterfall from the spa to the pool. I called it in 10 days ago and had not heard back. I just called again and was told they have ONE guy who handles warranty issues, and he is (naturally) backed up "more than two weeks". I asked if it would be repaired before Memorial Day weekend. The person I spoke with told me he wasn't sure, but he would try to get something done.

I called on 5/7. Memorial Day weekend starts 5/25. Tiles keep falling off. Also, don't believe a word the salesman says. I understand that's pretty common among pool companies, though, so whatever. And be prepared to use checks; they charge a steep fee for credit card payments.

We decided to get a pool from Blue Haven Pool and we have been very happy. Jerry H. was very detailed about each step and super nice. Jerry H. Is better than peanut butter. Valissa Benson

If you're looking for a low price, and quick build, Blue Haven is your pool company. You'll be happy with the construction process and jumping into your beautiful, new pool! But be warned: if you have any expectations for finishing final details, customer service after the last step in your pool build, or any kind of warranty (even for ONE MONTH) after your pool is finished, DO NOT CHOOSE BLUE HAVEN.

From the week after our pool completed, we were missing a skimmer lid, and our electrical breaker to the pool kept flipping a few times a week. It took TWO MONTHS to get a skimmer lid. In the meantime, trying to keep kids from falling in the hole was hard and only semi-successful. It has been THREE MONTHS of contacting Blue Haven about the electrical breaker.

It has STILL NOT BEEN FIXED. I've never been so disappointed in a company's customer service. They show you their best in the 8 weeks of pool building - and starting week 9, you are nothing to them.