Parrot Bay Pools

There were several issues caused by not sufficiently compacting end where a patio ledge was built. I started communicating the issues to Larry and Chase as soon as they occurred which one was right after the steps were poured. Larry will not answer calls or text and will not call me back. I have a recording from when I visited the office and talked to Chase where he said they were just discussing what they were going to do to fix my pool, they nothing else. $60k+ and they can't make it right.

Do not use them. UPDATE: I added some screen shots from the times we communicated so readers can look at reality instead of slander. My contract had a 2 year warranty for all structures as the price price point warranted. This shows incorrect pour on ground that was not sufficiently compacted. Professionalism, look at his response not owning HIS failings and instead resorting to slander.

Pool chemistry has nothing to concrete pour, which was the main subject. Yes the pool was green when we went away for 2 weeks on vacation and three of the six ozonator modules burned out a year into ownership of the pool. These modules are supposed to last 5 years but they actually last 1-3. I have replaced them all once and some twice already in six years. Larry talked me out of salt water and into Ozone as he is the expert.

The size of my pool and the size of the ozonator, my pool will grow algae in two days if one module burns out and there is no recovery until they are all working. I keep 6 on standby now at $86 a module for when algae is noticed in my pool.

Trust me you don't want Larry Rogers to build you a pool. He can't admit when he is wrong even if the truth is staring him in the eye. I know he will blame me for everything but the truth is the facts were there were leaks that we could never get him to admit were present until we had a third party leak detector or licensed plumber to prove there were still leaks within the pools plumbing system.

And I didn't want to proceed with concrete decking or plaster until all leaks were found and fixed. He even went as far as emailing myself and my lawyer that he had finally proven I was a liar and tampering with the gauges on the pipes holding air by tampering with them. He stated in his email that he had his employee's install a tamper prove gauge.

First off all air gauges are tamper proof, if you tamper with them at all they are useless because they won't hold pressure at all. LOL. If you don't believe me on this please check with the Contractors Board and ask for all the documentation that has been presented by the Millard's and Larry Roger's responses. I bet you will think twice doing business with this man or his business.

We are going to court and it will now cost thousands more over the initial budget because I will not allow him to be able to profit over my financial loss of having to fix everything his employees seemed not to do properly, such as gluing and the placement of the pipes in the ground so that they would break so easily. Trust me get someone else to do your family pool.

We met with and interviewed several reputable pool companies in the area, and after a lot of time invested we went with Parrot Bay Pools based on their workmanship and the design Larry did for our backyard. We have a sloping yard and his design addressed all of our concerns with regard to drainage issues. Although the project took a little longer to finish than normal due to weather delays, Parrot Bay provided the quality we expected and suggested other ideas we implemented that makes for a beautiful landscape around our pool.

We financed our pool with the assistance of Parrot Bay and the lender they recommended. After speaking with several lenders, Larry provided a great service that pointed us in the right direction. If you are considering a pool project for your backyard, we highly suggest you visit with the people at Parrot Bay. We couldn't be happier with their attention to detail, overall design, and process which was enjoyable at every turn. Highly recommend!

My pool was built in 2015-2016. Larry was very informative and knowledgeable yet responsive to my questions and preferences with the pool design. Some problems were encountered ( a water pipe leak that was difficult to find--I believe my very rocky soil was a component to the pipe breaking once filled with water) yet Chase persisted until the problem was found and resolved. They have met my expectations and I do have an attractive pool with minimal upkeep that is easy to enjoy.

Google says they're open on Sunday but they aren't. Spoke to a nice sales person name Larry, very helpful.

My husband and I paid our down payment on 5/31/16. We were told our pool would be an "8-10 week build". Work didn't begin until the afternoon of 10/19/16 when they began measuring and painting the dig lines. We were told weather caused the delay. Excavation was on 10/21/16. The gunite shell was sprayed on 11/3/16. Coping, beach entry stone and water line tile were worked on 11/19/16.

The waterfall was built 12/16/16, and the form and rebar were put in place for the concrete decking the week after Christmas 2016. Concrete decking was poured nearly a month later on 01/23/17. The concrete subcontractor came back out to rinse and seal the concrete deck 02/09/16. After this point we received very little communication from Parrot Bay. An approximately 50' long trench for the electrical was dug the end of January that I later filled myself so we could landscape that area. and so we didn't have a trench to jump over every time we went to the detached garage.

The next step was plaster. What we were told (several times -when we actually did receive communication) was the plaster will happen in the next couple weeks. Once plaster actually seemed imminent (because we started receiving more communication from PB) it had to be pushed back so the step tiles could be ordered. The step tile that we'd chosen back in October 2016 was not ordered, even though we were told it was ordered at that time with the water line tile.

When questioned on this the response was we "thought you would change your mind". Plaster was finally applied 04/09/17. Pool fill with water that weekend. In March we noticed cracks forming in the concrete. There were also several places where the concrete sealer was applied over some bits of plastic film that caused the sealer to bubble and peel back.

After the concrete subcontractor owner came out to look at the concrete deck problems, he sent someone out to try to make some repairs. He also decided that the concrete was too slippery and it would possibly help the cracking if they applied a 2nd sealer containing silica for grip. This was done on 6/7 and over spray coated the pool water. It also burned the sod all along the edges it met the concrete up to a foot out.

The cracks in the concrete deck are even bigger today. The response we've received is anything else they might do would make the concrete look worse. The heat pump PB originally installed was a 2013 model that wasn't able to communicate with the main pool control panel to properly regulate the water temp. PB decided to update the panel inside the 2013 heat pump.

Then the heat pump began cycling on & off on & off when the water temp came close to the setting. It would turn on and run for as little a 5 seconds, shut off, and even before the fan stopped spinning turn itself on again. On 6/8 I videoed it doing this 5+ times in 3 minutes. Two weeks ago the heat pump was finally changed out for a 2017 heat pump.

The waterfall leaked from the first. PB has been out here at least 5 times to fix the waterfall (most often without notice they were coming out). It began leaking again each time. The beginning of June they removed and replaced the entire top. The mortar they used then was a slightly different color. Last week PB came out again to look at the waterfall.

I specifically asked for notice. They were supposed to get here at lunchtime. They came early, 7:30am, bypassed our neighborhood's security gate, and climbed over our locked backyard gate. These workmen never even knocked on our door so I could unlock our property gate for them. They removed and replaced the entire top, again. When they finished they left debris and trash everywhere.

There was mortar dust all over the landscaping, completely crushed plants, an old yellow brush in the bottom of the pool, mortar footprints on the coping & concrete deck, large lumps of dried mortar stuck to the plaster. I will NOT recommend this company to anyone I know. The lack of communication, lack of prompt follow through, plethora of excuses, and poor subcontractors being the main reasons.

The design and execution was near perfect. I had a problem after the pool was paid for and all checks cleared. The problem was resolved quickly and painlessly. The building process was not quick, weather related issues slowed us down. You cannot beat Larry, Chase and their top notch crew. If youre getting ready to build a pool, youre getting ready to drop a lot of money. I could have had a less expensive pool but not a better one. Don't have regrets, go with Parrot Bay Pools.

We have been very pleased with our pool. We first met Larry at our home without having a specific pool design in mind, however he listened to our likes and dislikes, surveyed the potential pool site, and came back with a design that was better than we could have imagined. We had also met with other pool contractors, but the attention to detail Larry put into his design was far better than his competition.

Chase and the other construction guys also did a great job. Chase is very knowledgeable about the construction process and the equipment. He was able to answer all of our questions. Chase was also always available whenever we needed him, which was very important to us. If you're looking for a new gunite pool, you should at the very least give Larry, Chase, and the rest of the team a look.

When we were looking to have a concrete pool installed in our yard, we interviewed four builders in the Little Rock area. All four were reputable companies however, Larry Rogers with Parrot Bay Pools explained and demonstrated to us how our pool design was going to fit the slope of our yard and draw out the functionality associated with our terrain.

We had a drainage problem and all this was resolved with this design. The crew and staff at Parrot Bay were exceptional to work with. Excellent craftsmanship in their stone and tile work. Supervision of the project was superb as well. I highly recommend their company.