Pool Tech

The support for many of the products I buy usually lasts as long as I am within earshot of those that sold it to me. That, thankfully, was not the case with Pool Tech. Their staff has been more than helpful in getting this tub to fit into my daily routine. It really is hard to explain a 40-minute session in a well-maintained hot tub after a hard day's work - it's like a mini vacation!

I want to thank you for the courteous and prompt attention you paid to me when I came to your with a concern about a month ago. I am very pleased with the results of the work and with the people I dealt with at Pool Tech. Both Tim and Bill are to be commended for a job well done on customer service. Thanks again for making me fell like a value customer. I remain satisfied and loyal fan of Pool Tech.

I give 5 stars to the good people at PoolTech. I was in a real bind after another company in Cedar Rapids abandoned me. I had family coming from Europe to visit and had no where to turn. Then I called PoolTech. Debbie answered and listened and really cared. She made sure my disaster turned into a dream experience and I cannot express my gratefulness enough to her and her husband for squeezing us into their already extremely hectic schedule.

Their understanding and willingness to help is truly moving. They are 100% for customers and do everything in their power to help make your pool experience their top priority. This is a top of the line business. I will spread the word beyond this review. I'm just so thankful, and will be a life long customer. Bravo Pool Tech!

Everyone working there is nice however the service department has some serious issues with communication and timing. They repaired something that they never informed me was broken and now 3 months after they closed my pool I get a bill for the chemicals. Come one get on the ball. Sad to say I will not be using this company again because of this.

A few months ago I purchased a hot tub from Pool Tech. The buying, delivery, setup, & service has been top notch. Special thanks to September, Tonya, Mark, Mike, Paul, & Victor for making the customer experience exemplary.

After becoming frustrated with the doughboy dealer closest to me, I decided to call pool tech in Cedar Rapids. The kind woman who answered the phone was kind and helpful. Great customer service, I would make the 2 hour drive to work with pool tech instead of my local dealer!

After doing a lot of research for top rated spas and best places to buy based on years in business, service, warranty and knowledgeable sales people. We selected Pool Tech in Cedar Rapids, which sells the Jacuzzi brand spa. They have been in business for many years selling and servicing pools and spas and we knew from friends that the service was top notch.

The first time in the store we met September and Kimberly, two of the most friendly and knowledgeable sales people. They showed us the selection of Jacuzzi spas answered all our questions and suggested we come back for a wet test, which I highly recommend. We came back at closing time and September and Kimberly let us try out one of the spas for as long as we wanted.

We bought a spa and September came out to instruct us on the use and care. We did have a minor problem with the spa which was resolved the next day by Victor, one of the technicians. Victor was very polite and knew exactly what to do. I would highly recommend doing business with Pool Tech and the great staff. Thanks September, Kimberly and Victor.

Wonderful time picking out our new hot tub. They were great at answering any questions. When the hot tub was delivered, the installers were all professional, and very polite. After all was set up and filled, September stopped by to show us how to take care of our new jacuzzi. Thanks Pool Tech, job well done!

We shopped four different retailers and were very impressed with the attention we received from Chris and Dani at Pooltech. As first time hot tubbers, we had a lot of questions, and they patiently answered them all to help us make a decision. Even after the sale, when we have questions, Chris answers emails promptly, and calls to follow up to make sure we're getting the most out of our hot tub experience.

We use our hot tub at least three times a week and love it! We bought the Hot Springs Tempo model. Even the delivery guys showed care and concern for our satisfaction. We would recommend Pool Tech to anyone looking for their first or next hot tub.

We purchased a Century Pool (16'x32') from Pool Tech in September 2013. We had tried the Wal-Mart pools before but one of the issues I had with that was you got a box and that was it. We are very new to the pool world so we really needed guidance. We decided to go to Pool Tech and we talked with Christopher and he was GREAT! He really took time with us, explained the options and really made us feel like we were making a good decision.

To try to be thorough we also visited Pool and Spa Warehouse where we felt more like we were inconveniencing them than anything. After starting to talk to me about pools they started helping others and made me wait 30 minutes before getting back to me. At Pool Tech Christopher made us his priority. Two days later we purchased our pool. It took about a week for everything to arrive at which time Spencer Etten came out to install it.

I happened to be off a couple days during the installation so I was able to watch some of the process. I was incredibly impressed with Spencer and the meticulous work he and his worker did. If it wasn't perfect they worked on it until it was. I'm so glad I didn't set it up myself. We thought about it to save money but after watching the work that went into it I would HIGHLY recommend leaving it to the pros.

After everything was setup and the pool was filled. Christopher came out to the house to check on it and gave us a lesson on chemicals. This is what has me the most nervous but he has really been there to answer all my questions and addresss my concerns. We are still working on getting the chemicals just right and he has been there with advice and testing.

He came out again to go over the cleaning process (brushing and vacuuming) and we're scheduling a third on-site visit to go over the winterizing process. If I have questions I can email or stop in and they are right there to help me out. The chemical process still has me a little nervous but I know they are there if I need them. I can not recommend Pool Tech enough they have all been wonderful to work with. I look forward to many years with them and our new pool.

I purchased a Hot Springs Flair spa from Pool Tech at the end of January 2013. The Hot Springs line of spas is an excellent line. They had several floor models in the showroom, but not the I had researched online. However, we did like one of the floor models as well. We were allowed to wet test that spa during business hours. It was an excellent way to test out the spa.

We decided to purchase the floor model. Pool Tech really made the deal on the day of setup. I had some difficulty with my wiring from the house to the spa. They helped trouble shoot until the problem was found. I had to run into town to get some new wires. The technicians stayed at my house and waited. The tub was filled with water, so there was no turning back. They were extremely helpful and made a stressful situation go smoothly. I only wish that they had a larger selection of spas in the store for testing.