Sango Pool & Spa

They went above and beyond to make the deck stand out (enclosed pictures). Jerry and his crew is very talented and takes the time to ensure that the customer is completely satisfied. I am definitely letting all my friends and family know who installed Our pool and Deck. Thank You and your staff for making our Pool purchase as pain free and enjoyable as possible.

The gentleman who helped us was very nice; however the ladies were kind of rude. And they don't do above ground pools anymore, except their website shows above ground pools all over the place. The reason being is that they cannot get enough people to work for them and they said they can't get onto their website to change their website they lost an email. Sounds to me like they need a new web host.

I am in the store several times a week to buy chemicals and get my water tested. Each time, everyone I encounter is very helpful and friendly.

I had Sango Pool and Spa replace my liner. They measured the liner and ordered the new one. When it came in it did not fit. They ordered a new one and it did not fit. They asked if we would accept the one that did not fit and deal with wrinkles and they would give us a new cover. They gave us a new cover and even had the old one to get exact measurements and still got it wrong.

We ended up drilling new holes in the concrete to make it fit. The liner started falling out of the bead at the top and after calling 3 times and scheduling them to come out they no called no showed 3 times. I called and complained and they came directly out and fixed it. Overall I am not happy with them and will not ever use them again. I do not recommend them to anyone!

They were a little busy, which is a good thing but we got scheduled to have the sand replaced in our filter and the shock we needed in a very short time. In the meantime we got the privilege of getting some, always wanted attention from their precious little boxer

Definitely stay away from Sango Pool & Spa. They came out last summer to install a light. They walked around the pool for a minute or so, then went into the pump room for a minute or so, then sat in their truck for a bit then left. They didn't even take the heat cover off the pool to look at the light. I thought they left to get parts or something, but they never came back or called or anything.

They charged me $150 for that. I called the owner several times, but he was never in and didn't return my calls. It took a few months to get my money back via a dispute with my credit card company. Also don't buy expensive chems from them! Google bbb pool method (Bleach, Baking Soda and Borax to Maintain your Swimming Pool). I've been doing this for years and it is cheap and super easy, especially if you have a salt water pool.

Were do I even begin. Lets just say that building a pool during uncertain times and covid delays was a bit of a gamble but here we are loving our pool. Lisa was an absolute doll during times of delays with parts liner or whatever was needed if she couldn't get it she would upgrade to a more expensive part just to get us in our pool as quickly as she could she really cares about her clients. Paul was so kind and very good to show up if there was an issue or to call you back if you had questions. which I had lots of because I've never had a pool before and he never seemed to get tired of me calling.

The crews that worked at my house were always kind and respectful. Efron and his crew worked super long hot days sometimes from 7 to 7 and never complained. Bernie and chris were Johnny on the spot when I needed something and the electrician Johnny B amazing! Not only do I have a beautiful pool but I now have new life long friends. Thank you sango pools

They were very helpful by testing my pool water an great advice on how to fix my problem. I also learned depending on what type of shock you buy, always shock at night. Thanks for all your help. Happy costumer! Carolyn Ruiz

Paul and the entire team of Sango Pool and Spa have gone above and beyond to make our dream of having an inground pool a reality! I placed a phone call to Sango, and the very next day Paul and Mike came to our home to give us an estimate. At the office, Lisa made the entire process a breeze and she was always available to answer our questions. The crew that installed our pool was absolutely amazing!

In fact, all the people who came to our home, from the time we began digging, and during the installation, electric, pouring the concrete, grading the yard, etc. were not only professional, but a pleasure to be around. My family and I will 100% recommend the amazing team at Sango pool and Spa!

Went there after waiting two weeks for the appt time the guy was not there he went to a wedding. So the parts counter guy helped answer some questions. Made another appt this time a home consult. He showed late, then walked around our yard said it would be cheaper and easier to get above ground pool and left no card no estimate nothing. Acted like we wasted his time.

Didn't even measure. Told us we would be better off spending less money if we didn't want to go in ground. I dont think he wanted a sale. So we went to pool and spa depot. Super nice came out to the house very professional measured our yard gave us estimated cost, time and wrote it all down never tried to over sell or under sell. Don't go here! Go to pool and spa depot

Having read customer reviews online, we were a bit skeptical when meeting with Paul and his team at Sango Pool & Spa. What won us over was the team's enthusiasm and commitment to working with us on the process. They were patient with us and offer plenty of pool options. Looking back we'd do it again without hesitation. To dispel what the naysayers post online - the team was responsive, communication was stellar, and they did exactly what they said the were going to do in the timeline they quoted us. They were quick to come out and resolve any issues or concerns that we have. Their subcontractors have also been equally as committed. They exceeded our expectations.

Being new to owning an inground pool, I tried several pool companies in and out of the city. But the best company was Sango Pool and Spa. I had the hardest time trying to get my pool balanced. When I got close, I ended up with mustard algae. I called them, they came right out. Once I treated it and the algae settled to the bottom, my spouse accidentally drained the entire pool.

I called them again they immediately responded. Before we could do anything, I ended up having to replace the pump and filter. Thank God for Sammy, Shane and Tim! They saved the day! They came over and all my problems were solved. They handled everything and to top it off they were courteous, friendly, and efficient. I would recommend Sango Pool and Spa to everyone!

Thank you for the great customer service and the caring attitude you showed when assisting with my issue. We had one small problem, but Sammy made good on the promise and made it happen. Thanks again guys!!! I had a great summer because of you!