Family Pools

We waiting a long time to get it started because these guys were busy. I can see why.they took only three days to resurface my pool Absolutely incredible job Professional from start to finish

I would never recommend these guys, they resurfaced my pool and decided not to perform the resurface repairs correctly. After just over two years the whole reason I had the pool resurfaced was to fix a crack from the skimmer to the floor of the pool. They decided that adding the proper staples to fix the pool properly was not necessary. Now the exact same crack is back and leaking again after just a couple of years, when I called them out to ask about it they basically blew me off and took that attitude it wasn't there problem. Shame on me for believing they actually knew how to fix my pool. I have spoken to other pool repair companies and they say the only way to fix is is to resurface the pool again. Please beware before hiring this company to do a job.

They replaced the pool liner at one of our properties in a quick efficient manner. Very professional and fair pricing. Two years later a small issue came up. "Simple fix" per their estimation and they offered to make the repair free of charge. Excellent customer service. We will be using again if the need arises.

I posted a google review and this company and their reply accused me of lying and they said "only a competitor posts reviews like this" I am a NOT a business competitor, nor am I affiliated in any way with a pool company of any sort. I am a regular person who searched Angie's List and Family pools indeed contacted me, I did not call or email them.

Their estimate was the most expensive company by over $2,000 and they called me a liar on Google, further demonstrating their lack of professionalism. They attempt to manipulate my words so I'm setting it straight here. They claim they don't solicit business. They do. I did not contact them, they contacted me and came out to give me an incredibly expensive estimate.

They also claim I am a competitor of theirs. I'm not. This company was 4 times as expensive as what I got my pool resurfaced for and my pool is beautifully redone. And at a fraction of their cost. I cannot recommend this company at all- especially as they tried twisting facts in their reply to my google review. Absolutely awful business practice and because of it, to clarify I'm writing this review.

Finally 2 weeks ago resurfacing done. The color is Miami Blue. Was surprised the pool was being emptied out without shutting off the pool. Then when the final finish happened and pool took three days to fill up. When family pool turned the pool back on it would not shut off for days. Family Pool had to return because they removed all the parts but no one told me that the pieces were removed.

After family pool added the missing parts backwards I had to finally get my pool man to fix it instead. Don't expect chemicals to be added to the pool that's on you. I just finished adding $250 of chemical to balance the pool in February. I didn't expect that family pool would not add all the chemical needed to balance the pool water. Set aside more money out of your pocket to pay the pool man to add the chemicals that family pool do not provide.

Two weeks later I noticed around the pipe not enough caulking there is a small leak on plastic cover on the pool wall. Looks like it either is installed incorrectly or not tightening enough. The plastic cover is right at the stairs see pictures.

I entered "poor repair company" into Angie's List and a couple of other search engines and this company called me (I didn't contact them- they called me unsolicited). Their sales associate came out and gave me a written quote for $8,600. (Again, they called me, I didn't call them) but I thought that quote sounded rather high. I contacted 2 other companies who came in far, far cheaper one was $4,800 and the third company did the job for $2,000!

Less than 1/4th of this company's price! OUCH! That's a HUGE difference, and then they also offered to redo my patio deck for an additional $5,800 (which does not need to be done). This company is out to make money, a LOT of it, so do your bank account a favor and get a quote from a couple other companies and you'll see these guys are so ridiculously expensive. For the price quoted I would think they are resurfacing my pool britely, using real diamonds. 4+ TIMES as expensive as what I paid- and now my pool is gorgeous!

Terrible pool resurfacing from start to finish. I am a property manager managing about 100 properties at a time for the past 6 years, and work with vendors daily and this is about the worst job I've had to deal with. Salesman lies about what will actually be done, make sure to check contract as I was told the pool was going to look brand new and everything I can see will be replaced. Told me job was going to take 6-8 weeks initially, the job wasn't what they call "done" until just after 6 months.

The job initially was supposed to be around $13k, then they found over $9k of issues they said there was no way they could have know were there, like the broken glass blocks that are exposed and I could see they were broken, but salesman didn't bother to look at it, and couldn't give me an accurate price because he wouldn't get a tape measurer to see how deep the pool actually is so he guessed.

In the process of the doing the resurfacing, my phone calls on questions (are pipes working, why is my pool now your workers garbage can, isn't the pool supposed to be dry before resurfacing) go unanswered. During the job, there was no mention of the added expenses being due ( I assumed at the end of job) and they gave me 1 day to make the $13,000 payment otherwise job was put on hold, even though its already over 4 months late.

I get my owner from Germany to wire funds over and they start back up a few days later. I went and looked and found a ton of mistakes with the job (sloppy tile grouting, some jets not working, the waterfall from jacuzzi not falling properly) and contact 2 people with no response. Then get a smart text from Jose the job supervisor saying those items are fixed, and get a invoice in the mail for the job stating if not paid in full in 2 days were being sent to collections.

I wanted my pool guy to check it out, he said the pool light still isn't working, the salesman told me thats $700 and was included in the initial bill. Well they didn't check that either until after the job and now tell me they can't do it unless we use a different fixture thats around $1400-1700. I email the owners to ask if they want to move on or replace the fixture, as they screwed up and should've let me know, I STILL get a NOTICE OF LIEN on the property from FAMILY POOLS for non-payment, even though they haven't given me an accurate estimate.

I call again to follow up, Nichole tells me she thought I was unhappy with them and didn't want the light done, and just sent me an invoice that now has the pool light taken off. They told me in order to get an accurate estimate, I have to go there myself and take a photo and email that to them so they can see what kind of light it needs?!?! You guys did the resurfacing and know the pool, why do I have to go take a photo so you can give me an estimate of the job you guys were already supposed to have done?

We ended up paying the bill minus the light to just move on. Family pools does not care about customer satisfaction in my opinion and their inability to correct mistakes made by their company is embarrassing. I will not use this company ever again and hope I can save some others the headache as well.

Family Pools is a First class organization, from the Top to bottom! Owner operator Frank Russo who is very active in the company from sales to construction to design, takes pride in his company of over 20yrs; Nicole is very responsive and knowledgeable as office manager and if she isn't able to help, she gets the person who can quickly and promptly; Steve is one of the most knowledgeable pools sales guys in the game who isn't here just to make a sale but to make "his" customers happy with what they need and want; Brad is fantastic in the field who does what he says when he says he going to do it.this is hard to find in the construction world! As a builder and personal customer, I highly recommend Family Pools for any and all your pool and spa needs anywhere in the state of Florida!

The office manager Nichole was amazing. She was always willing to answer any of my questions. And mid way through the remodel I wanted to make some changes to the finish look and she was always kind and did what ever it took to make me happy. Finished product looks amazing. Just like I envisioned the project. The only thing I would say that ther I had to be patient with the company.

These are trying times and peope are getting sick. They fell behind on the start up date but I totally understood. But I think most companies are trying thier best. So final word is they are a very trustworthy company.

I have been dealing with family pools for a long time since 2015. I have never been more happier with everyone there. Especially Nicole, every time. I Needed something that had to deal with the pool she was always there to help me and my family out with any issues. I can always count on her and the rest of the pool team to be their. I'm very thankful for having them. I know when I was making a decision about our pool and the service I got the right ones. Thank you again Family Pools. Y'all are truly a blessing.

Resurfacing the swimming pool (25X16) was for us a big worry! After the usual estimates we chose Family Pools Inc for their competitive price, their long history of quality and their location nearby. In retrospect it was an excellent choice. All their workers were professionals. The first team with Al and his father Esteban showed non only their very conscientious work but their great care of our pool environment.

The second team of four people demonstrated on top of their experimented approach a sense of artistry. Finally the final tuning post contract with Jose concluded a well done job! Family Pools did the work as planned on time. They were easy to contact. Nichole's efficiency was exceptional! Yes! I would recommend this company to anybody without hesitation!

With the way the world has changed over the past year and a half, my husband and I decided to have a pool built! We were spending a lot more time at home and wanted a safe place to have family and friends over to enjoy. We got several estimates, but decided to go with family pools Inc. They gave us the best price and cared about our involvement every step of the way.

There were a few hiccups along the way, but the pandemic was to blame- setting businesses and materials back. Not only did the pool turn out absolutely beautiful, I greatly appreciate the open and honest communication throughout the process. We would highly recommend family pools. Nichole, the office manager knows how to get things done. She was very resourceful.

I just had family pools re pebbletec my 20 year pool and spa, install new glass block, and regrout my tile. Steve my salesman, nicole in the office, and the whole onsite crew were amazing from start to finish what a great local business.best around

Family Pools was a pleasure to work with from start to finish. Steve was there every step of the way, responding to text messages with an immediate return phone call (even on the weekends). They were able to complete my pool prior to Memorial Day weekend as I asked ( they were booking 6 weeks out when I finally gave my deposit in late April) so we were were pushing it but they made it happen!

Even after the pool Was completed Steve gave me pointers on what to set our new variable rate pool pump on and I texted him a picture of my first water test and he told me what chemicals I still needed to add. The workers on site were very friendly and worked extremely hard. My pool refinish is absolutely beautiful and I recommend Family Pools if you want true customer service and quality work.

Had my pool resurfaced 3 years ago and we couldn't be happier with the whole process from start to finish. We had the pebble finish added to the pool and everything looks gorgeous. Thank you to Steve our sales rep for guiding us with all the right choices. The crew was professional and they started and finished the pool within the time quoted. Thank you again Family Pools for making my experience stress-free!

Absolutely horrendous! Truck broke down in my driveway that sprays plaster did a section of pool. Plaster all over my paver driveway. A nightmare. Had to return 2 days later with another batch. Pool is about 1 year old and already has spots all over surface. Tried contacting to rectify, no response back. Stay clear of this company. Worst i ever seen

I had a wet edge pebble resurface done to my home pool this year and it has been 6 months since construction and me and my family are the moon satisfied with the completion of this project. The workers were extremely courteous and thorough in explaining all of the procedures to complete the project. The company made to follow up and ensure I was satisfied with the overall final product. I have recommended this company to friends and family! Amazing!

I live in Port St. Lucie. moved here in Jan. '17. the pool liner needed replacing. we called them to install a liner. the salesman came out within a couple of days and gave us a price. we accepted the deal. we picked a thicker liner from the brochure from the ones they said they sell. we were later notified that we couldn't have that type because of issues with the supplier and had to pick from a selection of thinner liners. for the same price! so after around three weeks i asked when the job was going to get started, and shazzam! the liner came in that day. they installed the liner and it looked good. i also bought a light form Frank because the one that was in there didn't work. a few weeks later the water level went down. i called and frank came out. he fixed the leak which was in the light fixture. we had to put in a new transformer for the light. the light didn't work tried to contact family pools and got no response.a couple of weeks ago i noticed the silicon sealant around the light fixture and the bottom step were peeling off. i called family pools and got a live person and explained the problem. she said she'd tell Frank and he set up an appointment. after three days with no answer i e-mailed the office and was told the light fixture was not a warranty item. then i asked about the sealant. she said that Frank said it was out of warranty. i just had it put on in march i told her. i asked how long they warranty for? she said a year. well, eight months is not a year i said. so she said she'd talk to frank and have him call. that was almost a week now and no answer on the phone or e-mail. my fiancee is getting reading to go legal on them.

Find another company to work on your pool project. Eventually the work that was done was decent enough, but their price was over $1000 higher than other bid. Initial work quality and condition of work area was abysmal. Trying to get in touch with their office to get them to fix the things they left behind took 3 weeks just to get a call back! They came in and kind of put things in order, haphazardly.

I would have been embarrassed if it were my name on the job. When they cleaned up they killed the grass in my yard in three places and left concrete crust in place that had to be beaten out with a hammer. To top it off, I have another issue with their workmanship less than a year after they finish - they'd like to charge me to look at it. Can't even stand behind their work because its very poor. My recommendation is to find another company to do any pool work.