Aiken Swimming Pool Company

SEVERE LACK OF CUSTOMER SERVICE. Aiken Pools put in our pool 14 years ago and have enjoyed it all these years until recently. We were having a leak situation and needed a new liner Called Aiken Pools in the beginning of April for an estimate on the repairs. It took 2 weeks for them to call to set up an appointment for the following week. Their service person came out, surveyed the pool and promised to email an estimate.

Still waiting for the estimate 4 weeks later and have the understanding they do not want our business. Update: Still haven't received an estimate from Aiken Pool. Pool should be done in 3 weeks by another company of course.

Unfortunately Aiken Swimming Pool never call you back. Reached out multiple times and never heard anything back. Really disappointing. Definitely wanted to stay local and work with a Aiken Business but ended up working with BIG WAVE POOL & PATIO in Augusta. They did an awesome job and had my pool done in a week.

Pretty high price for a job that was somewhat adequate and a long wait on repair. Was told the wait was because it is the Summer. When else do you need a Swimming Pool business?

Great job installing the spa but they won't show us how it works. won't return phone calls. its bizarre. we're left to figure it out on our own. if you want to buy a spa be sure they tell you what they provide after they deliver and fill with water

I have been calling Aiken Swimming Pool since before Thanksgiving and no one will return my calls, nor have they fulfilled their continued promises to come to the house. I have talked with the bookkeeper, the precious lady who works Monday, Thursday, and Friday who has put the order in to Billy at least twice (she is the only helpful person there), and Larry who promised to come and has never shown either.

I have left messages and no one will return my phone calls. Our new ladder is rusting, again. The steps are yellow, the pool light doesn't work and our pool is only a year and a half old. My next step is to call the Better Business Bureau and file a formal complaint. I would not recommend any company who doesn't stand behind their product and avoids service calls still under warranty.

My 80 year old grandma has been a customer of Aiken Swimming Pool for over 35 years Ronnie Hines, the owner, put her pool in before I was even born. Last year there a bad storm and glass from a patio table fell in the pool. They were supposed to come last year and get the glass and close the pool. They never came. They eventually told my grandmother that they no longer service her area. She has finally found help and this pool company says that it is now the worst pool he's ever seen. I believe that is just awful.

Completed form online TWICE to get information and no answer. I had to call and asked whey they don't answer but the woman said the owner would call the next day. He called a few days later promising to call the following week to talk about my project. After two weeks, still no calls, even when I asked him to make sure he would call me back. I am not interested in dealing with a company like this one!

Will avoid coming here in the future. No prices listed, need to ask an associate for all prices. Husband went there the other day seeking guidance on what to buy, but received no such help. Today I went to return something that was not used, and was accused of bringing back something old, even with the receipt. Do not recommend going here for your pool needs.

Billy & his team did an Amazing job on our pool. Great to work with. Very knowledgeable & informative. Everyone who had a hand in the installation was very professional & courteous. They worked with our specifications for the patio, etc. Lots of choices. Reliable! Reasonably priced. Wonderful Customer Service. They team that installed our stone coping was OUTSTANDING, to say the least! My husband & I are so very pleased!