Rocky Mountain Pools & Spas

Wish I would have read the reviews for Rocky Mountain Pools and Spas before I tried having service done by them. Had the exact same experience as most. They are Non communicative! Do not understand how you run a business like this! I called 5-6 times and stopped in the shop to see when they could get out to fix the leak in my hot tub. Never heard back from them so I finally gave up and called Brian's spa repair! He came out and it was fixed within 2 days!

I would not recommend this company. We had them complete a large job on a pool which was very expensive. The communication from the company is very poor. The subcontractor showed up one random morning to start the job expecting the pool to be empty. No scheduling was done. We developed a problem with the pool losing water after completion and I could not get a call back from the owner after multiple calls and few sleepless nights wondering what was wrong with the plumbing in my pool. Unfortunate, it cost me another $795 dollars to have another company come and fix that problem. Look elsewhere!

We had them winterize our tub and paid them. We returned and the tub was a mess. We called and left messages and spoke to a live person and still no one responded. Our tub is a mess due to the poor job they did in winterizing the tub. The worst is that they will not even call you back. Their customer service is terrible. I would be very cautious in using them. We will never use them again, even if they would ever return a call.

Hired by Strong Spas to fix leaky return which was under warranty. Tech came out and broke return. When part arrived, owner was supposed to personally come out on a Saturday to fix. NO SHOW, NO CALL, waste of our Saturday. Then refused to come out and they hired Brian's Spa Service to make the repair. I would encourage you to bypass Rocky Mountain Pool and Spa and would highly recommend Brian's as he is super fast, knowledgeable, and great to work with.

I am disappointed. I have been a customer for 3 years, since moving to the Flathead valley. They have always been great, I have had my hot tub serviced by them 2x, the last time I was told wrong information, basically my hot tub was dead and should be replaced. As a single mom with hot built into deck, I faced an expensive delemia. I reached out to my previous realtor who direct me to another hot tub repairman. He fixed my tub for less than $200. I felt extremely misled by Rocky mountain pools and spas. Glad I called AAA Spa Repair. Saved me a few thousand bucks.

Yes you are absolutely right, please accept my apologies it was for a Canadian business not US, so sorry for that

If I could give more stars, I would. What a great bunch of people. I can't speak for the spa quite yet because I just got it today and it's still hearing but this review is for the staff at Rocky Mountain pools and spas. First, I would like to say that my hot tub was delivered and installed the very next day. Kind of unheard of. I have no idea how I got that lucky, but boy were these people on point!

Sales - Chrissy is a class act. She is direct and to the point - no fluff here. She is honest and shares her experience with her own free flow spa. Her communication is efficient. Matt - the service technician. Spa expertise, gave great guidance, was patient and very punctual. Delivery guys - very kind. They accidentally dinged up my fence but they immediately offered to fix it.

As did the technician Matt when he came later to set the spa up. Very refreshing to have someone own up to a mistake rather than shove it under the rug. Owner - kind as can be. Direct and not trying to gauge you on price. Give these folks your business. I'm confident they will treat you as well as they did me.