Tampa Bay Pools

Your company did an outstanding job in getting our pool done. We love the pool and everyone that visits us knows Tampa Bay Pools put it in. You provided information that walked us through the process, and your staff was very helpful henever we call. Thank you very much. Please feel free to use us as a reference.

Just wanted to let you guys know WE LOVE OUR POOL. Your construction folks at each level of the process are OUTSTANDING at what they do. Your process and customer notification made the overall construction process flow easily. We appreciate both your patience and accommodation with us, as the customer. Job well done!

A very smooth and easy process from start to finish. All I can ask for from any company is upfront honest communication, and then to follow through with what was communicated. Our pool designer Juli told me it would take 6 months after signing for construction to begin. 6 months later construction started. Then our project managers Jeremy and Derrick told me it would take about 20 weeks to complete. 20 weeks later my pool was filled with water and fully completed.

During the process Derrick would address all issues immediately and would always provide progress updates either by text or in person while visiting the worksite. He definitely goes the extra mile to make sure all work is completed correctly. Jeremy and Derrick were available to answer all my questions and this made it very easy for me to keep track of the overall project progression.

The pool design is exactly what we wanted and the final product looks perfect. Whenever I had to call the main office for a quick general question I believe it was Iris on the phone who was always very kind and pleasant to talk to.

My family and I built our home in Florida Aug 2021, we always knew we would want a pool. We were looking for the perfect company and took a chance with Tampa Bay Pools. We have been beyond pleased. Work began in Oct 2022 and was completed March 2023. Tampa Bay especially Juli (Sales), Pat (Construction), and Roy (Start Up and Pool School) have been a pleasure to work with.

Not only have they been super responsive (never waited even a day for a response to our questions) they are also caring that every step of the build was done with the highest quality. From the start of this process through completion we couldn't have asked for a better experience. Yes we faced delays but they were very transparent as to what they were and when we could expect work to start back up. If you are looking, look no further! I highly recommend Tampa Bay Pools!

I CAN'T say enough amazing things about Tampa Bay Pools. from start to finish our project was carefully created, planned, and executed. We first planned our pool with Juli C when we reached out for a quote and consultation. She was fabulous, well versed in all options, and also made our design come to life. Very quick to respond and had great input as well.

Highly recommend having her design/quote your pool if you get the chance! After our wait was up and the project started, we were introduced to our project manager, Jeremy. He gave us his cell number from day 1, and we always reached out to him with all questions and concerns. He was out to our project weekly, usually multiple times a week and ALWAYS was out promptly after a crew would finish, to check on the job and work that had been done.

He was well informed, always up to date with what was going on, and overall an amazing PM who we were very lucky to have! Another thing that made this go smoothly for us would be that EVERY single crew out here that was with TBP truly did an amazing job. I'm talking every single one. Dig day, rebar, electricians, plumbers, screen guys, pavers (did I mention they worked CHRISTMAS EVE to finish our paver job.) I mean truly it was incredible how great every crew and company we worked with was.

It says a lot about the pool company you choose only working with reputable crews and tradesmen. And last but not least, everytime I called the office, the office staff was so kind and always seemed very organized. Never annoyed by my questioning and overall just very pleasant and easy to work with (even when I called to tell them there was a baby alligator in the bottom of our pool before we filled it!). Oh, and on top of all the other communication, they also email you with any major steps coming your way in your project to keep you up to date.

I wont lie, we went into building a pool hearing lots of horror stories about pool building in general and what a hassle it can be. We really hit no major road bumps and don't even have one negative story to share about our project. Seriously, thank you Juli, Jeremy and all of Tampa Bay Pools. This was a huge investment and I truly believe we hired the best around for the job. Can't wait to enjoy it for many years to come! Thank you again.

We hired Tampa bay pools to construct our pool and spa. Hands down best pool company in Tampa Bay. Not only did they deliver as promised but they were responsive, attentive, and delivered a beautiful pool. We would recommend them to anyone. Dan their owner helped my wife design her dream pool. He was professional and kept it in budget while getting as close to what we wanted. Kyle our superintendent was probably one of the best Superintendent's I have felt with. Kept Us updated on everything. You may find cheaper companies, but there is a reason for that. Quality over price any days.

We love our new pool from Tampa Bay Pools. Juli was great with our questions and endless changes to the design. We signed in the middle of the first lock down for Covid, when everyone seemed to be doing the same thing. So there were obviously delays getting started but that's to be expected and we were kept informed throughout. Once we started construction though everything happened at lightning speed. Ken kept on top of everything and the process seemed to flow quickly from one step to the next and was completed well before we anticipated.

A couple of months in now and the pool is running great. Any small issues we ran into have been dealt with quicker than we expected and overall we are delighted. Can't praise or recommend them enough! Thanks guys!

I am going to stay true, within hours of the review, maybe coincident, a representative arrived. Most of the issues that could be resolved were. I am grateful the heater issue was an easy fix. We are happy we can use the spa again! If you want multiple issues with the heater, rust spots on your finish, bubblers not working and to top it off, no response back to the issues after paying over 80k, you've come to the right place. Tampa Bay Pools is NOT worth hiring with so many other options out there.

They don't respond back and don't seem to care after they installed your pool. Unhappy with the service and warranty, which should be a critical part in your decision making. Hey Tampa Bay Pools, call me back and fix the issues.if you can't figure out who I am, then you clearly have way too many others like myself with poor service, quality and workmanship. Yes, I am tired of waiting to try to resolve my issues with no response. I'll gladly rescind this review when issues are resolved.

Tampa Bay Pools did an outstanding job with our Pool Project. Dan McKenna's customer service was second-to-none. Our Pool Project Manager (Miguel) provided outstanding customer service and expeditious communications. When our friends and family come over, their reaction to the pool and view (screen) is "WOW"! We are thankful for this beautiful addition to our home! THANK YOU TAMPA BAY POOLS! Chuck & Tara

Fabulous pool. Dramatic lightning highlights the beautiful colors in the tile and base. The spa is a wonderful addition. The equipment is top notch. The only thing I would change would be to install the iAqualink as the standard controller. A bit disappointed this wasn't used nor brought up as an option.

Pool turn out so beautiful, good quality, nice design We love it, will recommend to friends and neighbors

Overall, we are pleased with our pool! We built in the worst possible time of year and it rained constantly, but Ken and his crew did their best to try and keep us on schedule. They worked diligently to make sure that we were happy with the process. Job site was kept pretty clean, the work crew was never rude or disrespectful and if we had an issue with anything, all we had to do is call Ken and he addressed it right way.

They made sure we were happy with the finished product and sent someone out to show us how to operate everything once they were done. Thank you Tampa Bay Pools for turning our boring back yard into an oasis for the family!

We are very happy with the outcome of our new pool/spa. It came out even better than what we had hoped for! Dan and Amanda were very responsive during the design process and were happy to answer the million questions we had before signing. Our superintendent Miguel was awesome to work with. We could tell Miguel truly cared about the quality of the work being done.

There was an issue with the spa being built to the wrong height, but Tampa Bay Pools stepped up and fixed the issue without argument. We would without hesitation use them for our project again.

Let me first say that trying to find a reputable pool construction company in this part of Florida is surprisingly difficult. There are very few good reviews out there. It seems that most customers just post their bad experiences. Don't misunderstand me. There are a lot of bad pool builders in Florida. I interviewed who I believed to be the best 4 Builders.

I decided on Tampa Bay because of word of mouth recommendations and JC, their sales consultant. We put JC thru the ringer having him design and re-design our pool a dozen or more times. Each time having to adjust the cost. He was very patient with us until we were happy with the design and cost. Tampa Bay builds over 300 pools a year. That means several are under construction each day.

Building a pool is a two month messy process. Each step is done by a specific team of contractors. that due just that step every day. All the work is supervised by one of several Superintendents. We had Ken, who did a great job. The pool was completed to our satisfaction in 8 weeks. After startup they send a technician to teach us how to maintain the pool.

They call it pool school. These techs know their business. We are now in a 3 year warranty phase. A new pool is like anything else, you have to get the "Bugs" out of it at the beginning. The warranty dept has been very accommodating. So far, 6 wks after startup everything working great. Their warranties are some of the best in the business.

Read this review in its entirety! I cannot thank Tampa Bay Pools enough for delivering an exceptional final product. This company is very organized and was able to accommodate every single request I had, regardless of how ridiculous it sounded. I am a very detail oriented, OCD freak when it comes to things like this and I am 100% happy with the amazing pool they built.

The teams used during this project were fast, clean, and precise with everything they did. If there was ever an issue, my super intendant was all over it and had guys there damn near the next day if not same day. Big shout out to Amanda for designing an amazing pool and Ken Hogue (super intendant) for making the dream come true. Ken was super organized and at times, had more attention to detail than me. Ken ensured the entire process was smooth and kept me in the loop during every step of the pool build.

One thing to keep in mind is that this pool company is used for high end home builders so that should mean something when choosing a pool company. I highly recommend Tampa Bay Pools for your future pool build. They are the best in town and very affordable compared to some of the smaller companies. Also, don't be fooled by what some other pool builders say they do versus others because the process is the same across the board, or at least it should be! These guys/gals are Elite in my book :)