Riverbend Sandler Pools

The standard of service from this Team at Riverbend Sandler is simply outstanding! The team go above and beyond what they are called to do. We had an issue with the pump which was picked up by our pool Tech (Saxon who is the BEST) which was sent to the Customer Service Team. Ken came out immediately to take a look and it appeared to be cloogging issues in the pump which he addressed and the pump was up and running again in 5 minutes.

They could have passed us on to the next team for repairs but took the time to do this himself! Such BRILLIANT care and attention from Ken at Riverbend Sandler! Thanks a million for your honesty, integrity and awesome work ethic! We appreciate you!

I love my Riverbend Sandler pool. It has turned my backyard into an oasis. Jose does my weekly service and he does an excellent job. I learned first hand after the big freeze a year ago the value of using an experienced and professionally run pool company. Services: General repairs & maintenance, General construction, Custom Swimming pool design

Riverbend Sandler built my pool in 2006. I have had absolutely no problems with it other than the normal wear and tear issues with the pool equipment. When I need service on the equipment I always call Riverbend Sandler. James Guice is a very qualified technician and most of all he cares about his customers. Customer service is so hard to find these days and it really makes me appreciate James even more. If you're looking to build a pool or you need any kind of service on your pool, I recommend Riverbend Sandler.

Riverbend built my pool and did a great job. I started having them maintain and clean the pool after many years of doing it myself. I wanted to give a shout out to Trey and Reba for handling my recent cleaning issues in a FANTASTIC way. Very professional, nice, responsive and they know what they are doing which makes it even better. Love Riverbend and appreciate all the years.

Our pool filter pump motor failed unexpectedly, leaving us without any water circulation through filter in hot weather. Their service dept responded quickly, and Riverbend Sandler furnished and installed a new replacement motor the next day. Their field technician was very professional and efficient, the replacement motor was installed quickly, and water circulation was restored. Price was competitive. We are very pleased with this interaction with Riverbend Sandler.

Riverbend Sandler built our custom pool. Jason in the Design process yielded a beautiful pool that fits perfectly with our house design. Our PM, Jay Farmer went above and beyond to make sure we had a smooth process and everything was to our liking. He was very easy to work with and always available for our questions. Good company.

We are very pleased with our Riverbend Sandler pool! From the design stage all the way to completion, everyone did a great job of communicating and keeping us up to date on the progress. Our designer Hank Henry did a good job of listening to our wishes and turning them into a beautiful design. We couldn't have been happier. Our project manager, Francisco, was awesome!

He did a fantastic job of communicating the timeline and what was going on throughout the process. He was always quick to respond to a text or phone call. We've built 3 pools over the last 25 years and this was by far the best experience we've had!

I am so thankful I had the opportunity to experience a Riverbend Sandler Pool Build. Being in the outdoor construction industry, I hear all of the nightmares when it comes to pool builders. Riverbend Sandler goes above and beyond to ensure that they are not lumped into that category. From day one they showed more care than any of the bidders that came to our property.

They listened to our ideas, and guided us into a design that was not only beautiful, but functional. The process of building the pool was explained and expectations were set accurately. They were always where they said they would be when they said they would be there. At one point in the process, I remember seeing a flaw that bothered me. I knew it was minuscule in the grand scheme of things, but it was still something that I noticed.

I sat and mulled it over all night worrying about what would occur. The next day I called my PM and he had the crew out that day to make it right. That instance showed me who they were as a company. I can honestly say these guys put their heart and soul in their work, and their product shows. They are a great team that has earned a forever customer from me.

We've loved everything about our Riverbend Sandler Pool- the design, the build process, the customer service- and now the fun part- the enjoyment! Our designer, Matt Toney, and Project Manager, Mike Eastes, are the absolute best at what they do! We still haven't found a single thing we'd change or do differently- they are THAT good! We are so happy we made this investment- definitely worth every penny!

We are very happy with our Riverbend Sandler pool! They are professional, especially Francisco who walked us thru every step of the process and did a phenomenal job at keeping things moving in spite of 3 holidays and 2 winter storms. It was timely, the quality is great and the people are nice! Services: Design, General construction, Custom Swimming pool design, Inground pool installation, Spa & hot tub installation

Riverbend Sandler Pools completely renovated our pool and from start to finish it took less than 30 days! We were pleased with every stage of the project and appreciated the professionalism/communication of the various teams that were assigned to us. Marshall in Sales, Jeff our Project Manager, James and Jason Installation of Updated Pool Equipment, Mark final touches to get the pool up and running, and all the construction crews were awesome! Thanks for a timely professional job well done and just in time to beat the latest Dallas Freeze!

Great experience all the way from design consultation through service during the big Texas winter storm in 2021. Would definitely use them again if we ever need to build a pool again!

Tom came out to figure out why I had air in the system. He was on time, friendly and very knowledgeable. He diagnosed the issue and went over the options with me. He fixed it quickly and I have had no issues since. I highly recommend Tom and River Bend Sandler for your repairs. Service: General repairs & maintenance

We used Riverbend Sandler to replaster (aggregate) our pool and replace the coping and water feature. The team is professional and did a great job. We met with Cory who helped us understand the process and what to expect in terms of pricing and scheduling. Cory was great to work with and was very patient with our many questions. The team lead, Alan, was very responsive and I thought did a great job coordinating the groups who worked on our project (especially so given the challenges posed by Covid). I highly recommend Riverbend Sandler to anyone who needs their pool remodeled or replastered.

My Service Tech (Steven) was awesome! He was consistent/dependable and knowledgeable. Provided great tips on how to maintain my pool and what to look for. I couldn't have been as lucky as a first time pool owner. Unfortunately, they have new owners which mean higher prices moving forward. Thank you Steven, drop by anytime as my fur baby will miss you!

Tom and his team have been servicing our pool since it was built 26 years ago. He and his team have always been responsive to our needs. The work has been done on time and right the first time. We always follow any suggestions from Tom to keep our pool in great condition with sparkling water. We reached out to Tom after the freeze of 2020, he responded quickly, assessed the damage, told us what needed to be done, scheduled the repairs, came out on the scheduled date, and took care of all of the issues.

I have 4 family members that have built pools with Riverbend Sandler and continue using Tom and his team for all of their maintenance and repairs. Tom is the BEST! I wouldn't use anyone else!

I have been going to the Riverbend Sandler Retail Store for years. I buy my pool chemicals/supplies there and have my water tested. They also serviced my pool cleaner. Trey and Reba are very knowledgeable, thorough, professional and friendly. Many years ago, I tried to do my own water testing, but I was never confident with the results. Since having my water tested at the store, I feel confident that I am using the correct chemicals and amounts for my pool. Mark me as a satisfied customer!

We built our pool in 2009 and from the design process (Hank) to the construction (Bert, CM) to start up (Mark) and service (Jason) we have had an excellent experience with RSP. We buy our pool supplies from their retail store where Trey and Reba are top notch and always have solutions to all of our needs. After the February 2021 deep freeze we had substantial damage to most of the equipment as we lost power for three days. Thankfully I called shortly after the power went out, in the middle of the night, and left a message on their answering machine and was on the service list early and was back up and running within a week. As we are well past the build our routine interaction with Trey, Reba and Jason are enough for us to continue to recommend Riverbend for all things pool.

Our pool was built in the mid 80s by Riverbend. When we bought the house/pool in 2000 we used other pool companies for a few years. After many frustrations we called Riverbend and have been a customer since 2006. It's been a great experience! Even with our nightmare winter last year the service team has remained reliable and hard working through the problems. Tom is exceptional! He's professional and cares about doing the job right. We feel that we can trust the people and the work at Riverbend Sandler Pools!

Like everyone else, we decided to add a pool during the summer of 2020. I contacted Riverbend Sandler based on recommendations from friends and our home builder. I knew of Riverbend Sandler for many years but after further research, learned that they are a family-owned business that has been around for decades. I worked with an in-house designer, Matt Toni, to create a beautiful pool based on the unique aspects of my back yard. Matt was able to combine all the elements that I wanted in order to create a cohesive and elegant pool design.

He also was patient while I tweaked and changed certain parts of the design and agonized over material selections. When we got to the construction phase, Jay Farmer, the project manager was such a pleasure to work with. He was always professional and friendly even though he was juggling many, many projects. He listened and worked to resolve my concerns regarding the aesthetics of the plaster and always took my questions and concerns seriously.

After the project was completed and there was a hiccup with the pool equipment, Jay called me back on a Sunday (on his own time) to try and help me with an issue. He also made sure a small chip in the lueder steps was fixed quickly when I noticed some damage. Riverbend Sandler's construction department is organized and efficient and they generally keep you informed as to progress.

You may have delays due to weather or material shortages but I never found the delays to be extended or without explanation. After completion I decided to use Riverbend Sandler for weekly service as well. Barry, the service manager, is very informed and will always listen to your concerns and provide helpful feedback. Overall I'm pleased with the folks I worked with at Riverbend and I think they do build quality pools. If you want a beautiful pool and peace of mind, you are well served to use Riverbend Sandler.

Riverbend Sandler just completed our new pool. The pool construction is excellent, exactly as designed, and completed on time as promised. The crews they hired were professional and meticulous. Our designer Jason worked tirelessly with us to get everything we wanted. Ron our project manager was highly responsive throughout construction. I am a physician, crazy detail-oriented, and hard to impress. I couldn't be more pleased about Riverbend Sandler.

Riverbend Sandler just finished our pool. They have been great to work with throughout the process. Hank helped us create the perfect design for our space, and Jay was our project manager who guided us throughout the construction process. He was attentive, responsive and went out of his way to help us with any questions or concerns. The construction process was methodical and organized, and the crew cleaned up the site each day when they were finished working. We would highly recommend them if you are looking to put in a pool.

When we priced pools, Riverbend was on the upper end of the cost, but I assume we get what we pay for. They built a nice pool, everything was according to the design, and they service the pool for me and overall do a great job. Next breath service sometimes is difficult, and may require more than two or three calls until someone comes out, but maybe that is everywhere. Overall satisfied like we all are.when something goes wrong, then less so until they fix it.lol

Very friendly and knowledgeable staff. The retail store can fix Polaris and check you water chemistry. They have quality products at a great price.

All I can say is these people are the best. We had a issue where the water was not being circulating. The Maintenance associates were able to fix the problem within one hour. Thank you Riverbend/Sandler.

We engaged Riverbend Sandler Pools after having requested bids from a couple of other reputable pool builders. They have been successful at bringing our backyard vision to life. Cristian Guzman was assigned as our project manager. Not only did he manage the overall project really well, he epitomized first class customer service. From questions about construction to operational questions, Cristian made it a point to get us the answers we needed and, frankly, the answers we wanted. We made the absolute best choice for our pool. And because of their commitment to excellence we have engaged them to provide our pool maintenance.