
Served areas
- Serving Johnson, Tarrant, Parker, Hood, & Hill Counties
Business details
- Insured
Highlights and features
- Building, Renovation, Hot Tubs, Design, Planning, Spas, Installation, Water Features, Remodeling
Design
Report

Construction
Report

Maintenance & Upkeep
Report

Harvey Braden III
Aug 10, 2022
Kyle Mathis
Aug 10, 2022
Cindy Fogliano
Jun 28, 2021
Worst contractor EVER! No communication, blamed everything on everybody and anything else, weather, covid, his subcontractors. Which were lies because I contacted them directly and they said they weren't called to do the job until a day or two before. They also came while we were not home so we couldn't supervise. I was called impatient because it took 9 months to get to the plaster phase of construction.
I had a letter of intent to lien because Darrell doesn't pay bills (which is not fully paid yet) from work done in november. Did not respond to texts or calls until a letter sent to him from my attorney. He claimed he did not know but he was sent the same certified letter. Just another Darrell lie. I had to pay the decking guy directly because he was cash only.
Never gave any instruction of what equipment was needed, how to operate equipment (because I don't think he knows how). He had the audacity to send a link from another pool company about equipment and while I reviewed it Knock Out Pools mentioned a job started Oct. 2020 and finished in 41 days! Darrell James does not care about anything except collecting his money.
When he was paid his final check he was GONE. 5 weeks went by and no final grading, no mastic install. There are many people in this same situation with no communication and unfinished work. Also the positive reviews here are from family members and friends from church, I did my research. Don't be fooled, he is full of promises he will not keep. Now his website is offline.
I had a letter of intent to lien because Darrell doesn't pay bills (which is not fully paid yet) from work done in november. Did not respond to texts or calls until a letter sent to him from my attorney. He claimed he did not know but he was sent the same certified letter. Just another Darrell lie. I had to pay the decking guy directly because he was cash only.
Never gave any instruction of what equipment was needed, how to operate equipment (because I don't think he knows how). He had the audacity to send a link from another pool company about equipment and while I reviewed it Knock Out Pools mentioned a job started Oct. 2020 and finished in 41 days! Darrell James does not care about anything except collecting his money.
When he was paid his final check he was GONE. 5 weeks went by and no final grading, no mastic install. There are many people in this same situation with no communication and unfinished work. Also the positive reviews here are from family members and friends from church, I did my research. Don't be fooled, he is full of promises he will not keep. Now his website is offline.
Haley Betz
Jun 13, 2021
Darrell was amazing. We are so pleased with the build of our pool. We had a budget and he made sure we got everything we wanted within the budget. Super fast on the build. Kind and professional. Always responsive when I call or text and always willing to help with any questions I have regarding the pool. We are so glad we used Darrell and would use him again in the future with another build.
Dan F.
May 26, 2021
Worst contractor EVER! No communication, blamed everything on everybody and anything else, weather, covid, his subcontractors. Which were lies because I contacted them directly and they said they weren't called to do the job until a day or two before. They also came while we were not home so we couldn't supervise. I was called impatient because it took 9 months to get to the plaster phase of construction.
I had a letter of intent to lien because Darrell doesn't pay bills (which is not fully paid yet) from work done in november. Did not respond to texts or calls until a letter sent to him from my attorney. He claimed he did not know but he was sent the same certified letter. Just another Darrell lie. I had to pay the decking guy directly because he was cash only.
Never gave any instruction of what equipment was needed, how to operate equipment (because I don't think he knows how). He had the audacity to send a link from another pool company about equipment and while I reviewed it Knock Out Pools mentioned a job started Oct. 2020 and finished in 41 days! Darrell James does not care about anything except collecting his money.
When he was paid his final check he was GONE. 5 weeks went by and no final grading, no mastic install. There are many people in this same situation with no communication and unfinished work. Also the positive reviews here are from family members and friends from church, I did my research. Don't be fooled, he is full of promises he will not keep. Now his website is offline.
I had a letter of intent to lien because Darrell doesn't pay bills (which is not fully paid yet) from work done in november. Did not respond to texts or calls until a letter sent to him from my attorney. He claimed he did not know but he was sent the same certified letter. Just another Darrell lie. I had to pay the decking guy directly because he was cash only.
Never gave any instruction of what equipment was needed, how to operate equipment (because I don't think he knows how). He had the audacity to send a link from another pool company about equipment and while I reviewed it Knock Out Pools mentioned a job started Oct. 2020 and finished in 41 days! Darrell James does not care about anything except collecting his money.
When he was paid his final check he was GONE. 5 weeks went by and no final grading, no mastic install. There are many people in this same situation with no communication and unfinished work. Also the positive reviews here are from family members and friends from church, I did my research. Don't be fooled, he is full of promises he will not keep. Now his website is offline.
Steven Gibson
Apr 26, 2021
Darrel designed our pool just like we wanted. Told us up front it would take longer than normal as everyone was wanting Pools due to covid. It was definitely worth the wait. Brandy kept us informed every step of the way. They are a great team. All we need now is some good warm weather and we will surely enjoy our beautiful pool with friends and family. Thank you so much Darrel and Brandy
Randy Thurman
Apr 20, 2021
Darrel at Burleson Custom Pools has built 2 pools for us and each pool turned out great. I am extremely picky and he was very patient with me. I will say that that the second pool took longer but not his fault. From what I understand, during summer after COVID hit everyone in the world wanted to build pools. I will say it was worth the wait! Price was great for the excellent quality of pool I got.
Steve G.
Feb 12, 2021
Darrel designed our pool just like we wanted. Told us up front it would take longer than normal as everyone was wanting Pools due to covid. It was definitely worth the wait. Brandy kept us informed every step of the way. They are a great team. All we need now is some good warm weather and we will surely enjoy our beautiful pool with friends and family. Thank you so much Darrel and Brandy
CP
Jan 19, 2021
Do not use this guy. He will steal your money and never respond to texts. "Shady" is an understatement. Started build in April of 2020 and by Jun 30th we were still waiting for it to be done. Then he says if we want it done by July 4th going to cost extra. Never came back to finish concrete. Guy is a joke. have all the texts to prove it.
Paula Hall
Nov 14, 2020
I Don't know what to say other than Wow just WOW! What an awesome company! I couldn't have asked for a more professional, honest, dependable company to build my pool. Working with Darrell & Brandy were a dream, they were AWESOME. I felt like I have known them forever, because they made me feel like family. They eased all my fears when it came down to the final design & process.
It was so heart warming to have such honest people to be up front on what it all would take to get the job done right & see the final product! They never sugar coated anything and with the pandemic they were honest how things were taking a little longer than usual. At least I knew my pool would be done right & not rushed. If waiting a little longer meant getting my dream pool & to have patience then hey I'm all for it!
I would recommend them to anyone & everyone! I can't say enough about Burleson Custom Pools other than Wow just WOW! Thank you for being a genuine company that takes pride & ownership in their work! Once again you guys are awesome!
It was so heart warming to have such honest people to be up front on what it all would take to get the job done right & see the final product! They never sugar coated anything and with the pandemic they were honest how things were taking a little longer than usual. At least I knew my pool would be done right & not rushed. If waiting a little longer meant getting my dream pool & to have patience then hey I'm all for it!
I would recommend them to anyone & everyone! I can't say enough about Burleson Custom Pools other than Wow just WOW! Thank you for being a genuine company that takes pride & ownership in their work! Once again you guys are awesome!
Jennifer
Nov 05, 2020
Best customer service ever! I really enjoyed getting to know Darrell and his wife Brandy! Best customer service ever! The price for the work that was done was absolutely the deal for us! The clean up and construction was so perfect! The design Darrell gave us was exactly what we wanted! Brandy kept us in the loop and was extremely patient as I am all over the place with my questions! We are telling all of our friends and those that want a pool to please consider Darrell! I'm so glad we went with Burleson Custom Pools and we'd definitely do it again!
Jennifer Marcantel
Oct 12, 2020
I really enjoyed getting to know Darrell and his wife Brandy! Best customer service ever! The price for the work that was done was absolutely the deal for us! The clean up and construction was so perfect! The design Darrell gave us was exactly what we wanted! Brandy kept us in the loop and was extremely patient as I am all over the place with my questions! We are telling all of our friends and those that want a pool to please consider Darrell! I'm so glad we went with Burleson Custom Pools and we'd definitely do it again!