Jack Oliver Pools

Very helpful! They helped us re-balance our pool after it turned green unexpectedly, even though we had been treating it. Thank you!

I have bought chemicals and many small pool items from Jack Oliver Pools for many years. I had a major issue this week with my pool filter / pump indicating low flow. Water was turning green and we had guests coming the next day. David in the showroom took time to have me send photos- video of pump running to the stores email and was able to help me diagnose the problem which I was able to repair easily. He spent extra time with me by phone and email even though the store was very busy that day. Excellent customer service from a long standing wonderful Columbia business

Personalized pool advice. Also all the supplies you need for grilling! Highly recommend

They had the part I needed. It was in within what I would consider reasonable pricing. Good conversation with the owners. Great place too

My hot tub was delivered with the lid lift on backorder in September. I called back a month later and was told it was in and would be delivered the next week. That was 2 weeks ago. So I called to follow up, mainly to make sure they didn't forget, since times are crazy. I was told we were in a pandemic and no service people were available. All I asked for was an update.

Jack olivers pool and spa is a joke. I had them install my inground vinyl pool liner 3 1/2 years ago and I've had a problem ever cents. I've called them over 15 times in the last three years without any response for someone to come out and take a look at my shoddy installation and bad liner. It got so bad that the discoloring and the fading occurred within six months and they refused to come out.

Every time I would call they would say, "our technicians are busy will get out there as quickly as we can". I spent thousands of dollars with JACK Oliver over the years and they've done nothing to keep or maintain my business. To all who read this review, buyer beware. I believe I have a secondhand and/or a faulty liner which is now going on 4 years old and I will have to replace it.

It has many discoloration and black markings throughout the liner. I will never use Jack Olivers Pool & Spa nor will I encourage anyone to use them since they are not a people of their word!

I went several pool places. None could help me. Even though the Rep at Jack Oliver could not help me He was Knowledgeable and lead me to a Plumber who could. Customer service is the BEST.

The Jack Oliver robot loaner program allowed us to test products before purchasing. I've never owned a pool and only know what I've researched on the web. We ended up purchasing the 9650 and can honestly say it's worth the expense. Easy to use and clean plus the pool is spotless. The wife likes it too! They also service my pool. They are a good company with knowledgeable personnel.

David is absolutely one of the most unpleasant team members I have ever interacted with. He was curt and completely unprofessional on the phone and is not any better in the store. We've given the business a few tries in hopes for different experiences, but you are better off taking your business elsewhere!

David was an excellent sales person. Very knowledgeable and made sure you understand everything and have no questions. I would definitely recommend them.

Recently I had a major leak in the return line of my pool. Jack Oliver Pools came to my rescue. They were affordable, honest, and professional. They had to remove and replace a concrete section of my pool deck and it looks AMAZING! They did a perfect job and I could not be happier. They were very timely and their work was done thoroughly. Their work and knowledge are exceptional. I highly recommend them. They also cleaned up after themselves! Thank you for the amazing repair work!

I have a spa from 2008 and I wanted to buy a water filter. The sales person told me they didnt sell products for my hot tub but took the time to show me on line where I could search. His suggestion helped me find the filter. thanks Jack Oliver pool and spa

This has been such a great experience. It is great to see the owner, Jack, come out to your home and go over things with you. The contractors come when they say they are coming and they do great work. They take care of you from the very beginning and continuously check in to make sure your pool is up to par. We are very impressed with this company and the people that represent it! We would absolutely recommend them to anyone!

I spoke to several pool installers in our area before making the decision to use Jack Oliver's. Jack made a great first impression with the onsite visit and their staff in the store were very helpful and their product knowledge is outstanding. After having a bad experience with our home builder it was refreshing to have a contractor come in and make our backyard pool vision become a reality.

The communication has been excellent through out the process. They've kept a clean work site. They've always been on time. They represent the gold standard for customer service.