Pacific Sun

We were very impressed with the professionalism and care the Pacific Sun Pool N' Spa staff delivered. From the moment we selected you for our project, we had the feeling we were in very capable hands. Even with the changes we made during the project, your team was easy to work with and addressed all of our challenges. Thank you.

The new spa offers our guests the opportunity to relax and recharge while they enjoy the other amenities we have to offer. No crowds, no lines. Pacific Sun really captured our island motif with polished stones, lots of plants and the waterfall.

Horrendous communication. Both with the customer as well as the project supervisors to the subcontractors. If I wasn't working from home many parts would not have been done correctly or at all. Even so, they had to redo many parts of the build simply due to poor planning. The drainage had to be redone four times! They won't let you pay with credit because of the 3% charge but waste 10% of their profit redoing work due to poor design and planning. Ridiculous.

For anything that was done a little shoddy they just chalk it up to "industry standard". Just means, it isn't that great and we aren't going to do anything about it. They also left about nine small parts of projects incomplete and have ghosted me ever since. There are a ton more examples of a poor experience but I don't have time to write a book. Like another reviewer I have been asked for referrals from friends and have steered them clear of this company. (sadly, I've talked with many others using different companies and they've had the same experience. I think the industry as a whole strives for D+ work)

After many years of staring at my underwhelming pooI area, I finally did a much needed overhaul. This included redoing the pool surface, tile, coping, and surrounding concrete. I couldn't be happier with how beautiful and functional this project turned out. The designers were very helpful guiding me toward concrete, tile, and pebble tech selections that appeal to my taste.

All the crews that came out were, efficient, quick, professional, friendly, and were great about cleaning up after their work. This remodel was worth every dime. Talk about an upgrade! I am in awe of how huge the transformation is, and there's no question I picked the right company to work with. I am experiencing zero "buyer's remorse." Thank you Pacific Sun Pool and Spa for making me fall in love with my new outdoor living space. I can't wait to entertain in it this year.

Well after spending close to $300,000 and two years later, not a single person called to ask if we were happy with the pool and yard that was installed. No call from the owner thanking us for the business. Never a call to see if there is any problems or concerns. It the last two years I have had many friends ask who did our pool and referred them elsewhere.

Once the sale was made never heard from the sales guys again. The crew who did the work were awesome. Still having issues with our spa because of design error. Have to use a shopvac to get any kind of jets to work. After all the money it shouldn't work that way.

The worst experience we ever had during our new pool build out. They are out there to get you. don't trust their sales people, they discuss and tell you what you want to hear, but then the contract don't match what agreed on. No Mastic was done, they said its not specified in the contract, like you know what mastic means when your out shopping for swimming pool, the lights were placed regular white color not LED multiple colors as agreed on. Asked to talk to owner and of course no results, he wants more money.

I told him I am not happy and will not recommend him to any one I know and might express my experience on yelp. The owner then goes threatening me and said (I know where is your business and would go on your business yelp and leave bad reviews to hurt your bushiness if you leave bad reviews) This person I did not provide hi with any services and he is threatening me for defamation. This is a total threat by an immoral individual that would go unfaithfully and slander you for retaliation and not based on truth. Watch out

Was very excited to have Jesse and Lea service our pool as they are a family business. Would much rather give business to a family. They accepted the job, and was advised they would come out on Thursday. Traveled 15 minutes from work before their estimated time to put the dogs in, received an email that they would need to come the next day. Great, no problem, called them several times around 3:00pm and texted. Received a text back that they would not service our pool with no explanation. Very unprofessional and disturbing!