Rated 4.2 / 5 from 10 reviews
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Northwest Pools As strictly a service/ remodel company, our experience has inspired a unique perspective in creating quality construction with a unparalelled attention to detail. Our goal is to translate your pool design vision into an affordable and attainable reality, and to help maintain its luster and beauty for years to come. We are licensed, certified and insured in the state of Texas and are a certified warranty station for Pentair and Jandy. We offer weekly pool service, tile cleaning, tile repair, automation upgrades, and renovation services.
Highlights and features
  • Building, Remodeling, Design, Renovation, Repair, Installation, Restoration, Maintenance, Spas
Associations and certifications
  • Association of Pool and Spa Professionals
  • Better Business Bureau
Services
Renovation
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Renovation In the last 10 years, pool technology have rapidly changed and improved to match the lifestyle needs of consumers. By using energy efficient pumps, automatic covers and energy efficient equipment, you can reduce your energy costs by 90%!
Service & Repair
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Service & Repair Proper maintenance and service for your pool can keep your water chemically balanced, equipment working correctly and efficiently and prolong the life of your pool. Neglecting maintenance and cleaning can cause your pool to harbor algae and bacteria, raise your utility bills and result in costly repair to your equipment and finish.
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Renovation, Service and Repair
Renovation, Service and Repair
Northwest Pools is a licensed and insured, family owned pool remodeling, service and repair company serving North Houston and Conroe. Our certified and qualified staff can work with you to breathe new life into your existing pool. Our goal is to translate your vision into an affordable reality, and to help maintain its luster and beauty for years to come.
Reviews (10)
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Rebecca
Jun 05, 2022
Critical: Responsiveness Have called multiple times to try to get in contact with someone. Have left multiple voicemails my husband and myself and have not received any call back.
Richard Gordon
Dec 23, 2021
I recently bought a property with a dated pool design and numerous aesthetic issues related to degradation/age. Tom with NW pools was the only person/company in the region who truly cared about helping me on this project with VERY REASONABLE prices. Tom presented a range of options for our pool resurface, tile, coping and pool pump work. When we were stuck in the decision making process - he offered professional opinion to help us decide which way to go, Tom was always accessible by phone and text. Further, he explained pricing and what he believed would turn out with a great look - we were given the opportunity to make an informed decisions.

The result was a GORGEOUS modern look. We also installed an above ground hot-tub. Tom was able to leverage his network of professionals to assist me with a new hot tub pad build and electrical set up/installation. This may seem minor, but other hot tub "professionals" I spoke with demanded I buy the hot tub from them or they would not do the installation.

My wife and I really could not find anybody else to assist us with this project - without buying a 10-15k hot tub from them. Tom even came over( during his off day) to help me move the 500lb hot tub around the house and position it on the pad. Since installation - Tom has serviced our pool and hot tub. The pool and hot tub ALWAYS look amazing. Very well maintained and (again) very reasonable pricing.

We've since reserved Tom and his team of professionals to re-do our pool decking and replace our waterfall with additional deck space and sitting area/fire pit. We can't wait to work with Tom on this project and have all the confidence it will look amazing. Bottom line - Tom and NW pools is service oriented who isn't just out to make a buck. Have a look around he web, you won't find another company with as many great reviews as NW. It's not just marketing, it is exceptional people, exceptional company, exceptional service. Don't wast your time going to anyone else.
Robert Grande
Nov 27, 2021
It took me at least five calls to get them to even return a call for service on my pool heater. Tom gave good insight on what the problem was or wasn't. He said the heater probably did not actually freeze, but just the manifold. It took an additional handful of calls to get him to even come out to inspect it I had bought the parts from Leslie because no-one could get them. Tom came out and installed the part. However, there was still another part that it needed which I ordered.

I couldn't get him to contact me again after that. I called him every day for two weeks. No return call. Only a worn out message on his machine saying he'll call right back BS. He never actually started up the heater and it turned out that he had replumbed the manifold wrong. My original pool company 'Onesource' finally came out and replumbed it right. Tom at NW Pool never returned my calls.

Nice enough guy but is completely unreliable. Replacing the manifold, using three different vendors, ended up costing around $900. At least it wasn't the $5200 quoted to me for a new MasterTemp 400. Finally turned it on for the first time two weeks ago since the freeze in February.
Josh Lasater
Jul 23, 2021
Great company. We have used them consistently since we found them. They are honest, affordable and extremely knowledgeable. The owner showed me how to maintain my pool on my own, at no cost.
Aaron Cheek
Jan 06, 2021
Bill and Tom replaced my pool heater are very knowledgeable and professional. They provided good insight on the issues I was having and helped resolve my problems with professionalism. Not often you come across pool professionals like NW pools that really cares about customers like they do. I really appreciate NW pools helping me get my pool functional again!
James Lumpkin
Jun 12, 2020
Bill came and repaired my pool heater which had been covered in water during Imelda. The heater works perfectly fine and I had a very nice savings. He also replaced a seal on my pump motor. Everything is fine at my house now, thanks to NW Pools.
Zach Smith
Jan 04, 2020
We love our pool! From start to finish the job was done right. We shopped around and ultimately Bill at NW Pools was the most honest and up front with us. He has amazing design ideas as well. We are so happy with the end result and know we will be for years to come. Thank you Bill!
Desiree Blache
Nov 06, 2019
I had NW Pools come out and do some repair work to my equipment on two occasions. I am glad that I found this company! The owner Bill is professional, friendly and knows the equipment. In talking with him for a long time while he was checking on the pool, I have decided that I will hire them to do my new pool build at my new home. I would definitely recommend this company for all your pool/spa needs.
Susan Johnson
Feb 07, 2019
I met Bill when he came out to work on our pool pump/ system. He is extremely knowledgeable and very informative. Because of this, I went ahead and hired NW Pools to do the resurfacing for our pool (spring of 2018). Our pool looks great! Start to finish went flawlessly and it only took a few days. We have had them replace some of our pumps and will continue to use them. Couldn't be happier!
Nick Picklo
Jan 01, 2017
I am a pool builder in the area and have been using Northwest Pools as our start up company for new pools for nearly 4 years. I also use them to service my personal pool. Bill knows his water chemistry and all aspects of swimming pool maintenance and equipment replacement. Very talented and stays on the forefront of products, new trends and solutions.

I can't imagine partnering with any other company. Oh.and with my personal pool, for the 3 years they have been maintaining it, is has not once turned green, we have not had to shock it, it is always blue and clear. Thumbs up!