Aqua Gunite

Fantastic Crews A+++, the crews did exactly what the salesman said they would, very professional! Just an outstanding job!

Thank you Aqua Gunite it was a most pleasureable experience. Your staffing was helpful and courtious, service was speedy, your salemen designed a great spa for us with a price we could not pass up. Your crews are artists very polite they kept our yard so clean we could hardly tell we were having a major const. project going on. Most of all we love our remodeled pool and new spa.

Critical: Responsiveness Aqua Gunite did the plastering for my new pool, within 2 months developed a rust spot thru the Pebble Sheen finish. A year later they still have not addressed the issue, have left several messages with no call back, I would not recommend them due to poor customer service.

I can't say enough positive about this company. I had 3 quotes and not only were their prices the most competitive but the customer service and overall great experience way exceeded my expectations. David was the one who originally came over to talk with me about the job to be quoted, not only did he start the process he made sure to finish the whole process without missing a day.

He showed up every step of the way, the removing old surface day, the light installation and the final plastering day. Also the whole process only took 1 week : Do not hesitate to use these guys!

Sharon, our rep was amazing! The new PebbleTec with additional abalone & upgraded tiles are gorgeous. What a huge difference it made.

We are so happy we chose Aqua Gunite for our pool remodel which included new plaster (pebble sheen) and tile. Their customer service was absolutely top notch from start to finish. I would highly recommend Aqua Gunite for all your pool projects. There were no issues whatsoever and they kept us in the loop always. Sharon is a great project manager and easy to work with!

Jeez, where do I start? After I agreed to terms an signed the quote in October, I was told that they would drain the pool the first week of November. I reached out to John the last week about scheduling but heard nothing. Came home from work on November 3 to find my pool half empty. There it sat half empty for a month. The demo crew showed up and started using jackhammers at 7:30 in the morning without anybody having called to schedule They would show up without calling and then dissapear for weeks on end.

They finally "finished" the job after three and a half months. The plaster looks horrendous even though I specifically followed THEIR instructions. I made the mistake of paying a entire balance even though the plaster is awful. I've been going back-and-forth for almost 2 months with the salesperson. We are almost at 5 months and coming up on summer. Thanks for nothin, Aqua Gunite

I had my pool renovated by Aqua Gunite last summer. I appreciated Michael and Chris Wheeler who came to my home and were very friendly and thorough about the types of options I had for my pool. I went with the PebbleTec / Tahoe Blue. It took only a few weeks to get it all completed. Michael and Chris kept in contact with me throughout the process and made sure I knew what was happening throughout the process.

The plumber, electrician and gunite crew were awesome to work with. My only issue is that the coping chipped when the pool crew was jack-hammering the old plaster and I'm still waiting for it to be repaired. The owner has not approved this repair. Otherwise, I'd give it 5-stars.

Aqua Gunite recently remodeled my pool and spa and I could not be happier. The entire team was superb in performing their duties starting with John Deffebach, who guided us through the design process and construction process. As we searched through the pool tile books, John was always ready with practical advice and samples. John even mentioned to us to look at using Radiant Fusion from Finest Finish rather than Pebble Tech, and we are thankful he mentioned Radiant Fusion as the finish is absolutely beautiful and comes at a slightly lower cost than Pebble.

Two components of Aqua's construction work were particularly impressive. The masonry and tile materials were installed meticulously by the masons. They carefully made the proper measurements and cuts to the tiles and did not make a single shortcut. When the masons completed their work, which took twice as long because the tilework was more complicated than initially thought, the end result was perfection.

I was also particularly impressed was their constant communication concerning the construction timeline. We were well informed about the construction commencement date, the timing of various tasks, and final completion. While nobody enjoys change orders, when the team ran into an unexpected issue, they informed me of the issue immediately, discussed the problem and the possible solutions, and then implemented the repair without much delay in the overall construction timeline.

If you are in the process of selecting contractors to build or remodel a pool, you should call John Deffebach at Aqua Gunite and schedule a time to speak with him about your project.

These guys were great! They were polite and thoughtful, worked with us about the best way to fix our pool. There were some bumps that were discovered with the repair, and they fixed them with a price quote up front for any extra repairs. The drought had decimated our pool but now with COVID and a knee injury, it's all we can do. They were understanding about the needs we had and the timetable we were hoping for.

They did an amazing job and we are so happy! Chris and Michael was thorough and responsive, and even checked after everything to make sure it was done right. Thank you guys so much!

I contracted aqua Gunite thru Yosi Calderon to do my replaster new tile coping leak check system new auto fill and skimmer and new led lights for my pool and spa in April gave him $4000 deposit demo'd some of my pool and never came back gave me run around for months and now doesn't answer beware this company scammers

John and his guys were incredibly professional and a joy to work with. We started with the initial changes to be made and then color and tile selection. Since this was a remodel we wanted something fun and added a shelf, it was the best idea we had. During the selection process John would give us his thoughts and some catalogs as well as web sites.

There were a few upgrades and after a few back and fourth's we settled on a design, tiles, finish and placement. The crews came on site the same day as promised, there were a few minor delays due to materials or something small, never more than a few days. The job was completed within a week of the original schedule, but there were a few rain storms during construction too. If I had to do this over again I would hire them as quick as possible, we have already referred a friend to them.

Aqua Gunite came highly recommended to us from friends that recently remodeled their pool, and while we did get several quotes Aqua Gunite was the best price so we were happy to chose them. Teddy was excellent through the sales process and throughout project delivery and completion. They were attentive, flexible, and patient. Their crews are very fast and efficient, and at the end of the day they clean up so well you can't believe they were even there. A great experience from start to finish.

I recently hired aqua gunite to remodel an old pool and spa in Danville. It was a full remodel chipping out the old plaster, tile, and even replacing all of the plumbing. Everything went very well until the project was finished and the pool was filled with water. The next day, while brushing the pool, I noticed that the deep end had a large blotchy area that looked significantly darker than the rest of the pool.

I called them up and they said to keep brushing and that the final appearance takes about a month to look right. After a few more days of brushing, I still didn't feel good about it and called them up and the owner (Jose) came out to meet me and take a look. He agreed it didn't look right and after some research with his team he came to the conclusion that they made a mistake on the job.

Unknown to me at the time, they needed to make/mix an extra batch of Pebbletec to finish the bottom of the pool since they were running out of material towards the end of the application. Their guess is that this extra batch was incorrectly mixed and that the color difference was caused by the batch not having the correct mixture of colored pebbles.

I had already paid them in full and was extremely worried that they'd stick me with the problem and try to brush it off. To my surprise Jose didn't flinch and said he'd have to drain the pool and tear out the new Pebble and redo it. Despite it being their busy season, they were back in a couple of days and had it chipped out and reapplied in just over a week.

Everything came out great and I'm extremely happy with the final product. Most of all I am happy that Jose took a situation that was not ideal and handled it with class and integrity. I didn't have to argue or even ask, he immediately took responsibility for the mistake and fixed it. Mistakes happen and all you can ask for is a contractor to take ownership of it, which he did.

I really if ever write reviews but felt his handling of our project justified writing about. The crews were always hard working and a lot of effort went towards the project. Very happy with the result and would recommend Jose and his team!

I would out right stay away from this company. Not only are they blatantly rude to their costumers they also lie just to try and save face. Mike came to my house months ago, he seemed like a nice guy. I told him exactly what I wanted, he said he would take a few days and get back to me with a proposal. I gave him a check then I didn't hear from him for weeks.

I called him multiple times and he did not answer his phone. Finally he answered and tells me he'd call me back in a couple days and thanks me for being patient about everything. A couple of more weeks pass and finally he gets back to me and tells me my start date is July 31 and again he thanks me for my patience and understanding because everything was taking so long.

I thought ok, at least the work is going to take place. Then he calls me back and says July 31 doesn't look like it will happen because the construction workers were behind on another project so I say ok. He says he'd call me back with another start date, that was weeks ago. Then two days ago I get a message from Sharon asking me to call her back.

I do and let me just say the level of respect she showed me was non existent. For some reason she was argumentative from the beginning of our conversation. I simply told her I was confused about what was going on because mike was supposed to come back to my house and sit down and go over specific details about the materials I wanted yet he hasn't been answering his phone.

Then she starts arguing that this is the first time she has had a complaint about mike (I did not make a complaint about mike) and that if I wanted to talk to mike so bad I should call him myself. By this time she is practically yelling at me telling me I'm being combative when all I was trying to do was understand what was going on with my project. Mike tells me July 31st then says not the 31st, Sharon leaves a message saying August 1st.

Then when I return her call she says she has to push it out to the middle of August. All I said to her was mike told me from the time he submits the proposal it would only be a 6 to 8 week wait for the project to begin and Sharon losses it and starts telling me all I'm doing is making her mad. Mike told me my project would take one week to complete once started, possibly two weeks at most.

I brought this up with Sharon and again she gets upset telling me once they drain my pool it will take at least 2 weeks alone to make my coping. My project hasn't even began yet, I can only imagine what kind of issues would come up if I let this company remodel my pool and spa.

Update 2: Things are moving along pretty nicely after a few conversations. The gunite is going into today, and work has been pretty tidy. Communication has gotten much better, and pretty pleased so far. Will continue to update, but so far so good.

We had Aqua Gunite remodel our 60-year-old pool including retiling and applying a Pebble Tec surface. The end product came out better than we could ever imagine. I have been a general contractor for over 40 years and I felt the project moved along seamlessly. With the help of Michael Keller project manager, It was a very pleasurable experience from start to finish. After receiving 8 bids on the job Aqua Gunite was very competitive. I would highly recommend Aqua Gunite. Mark Emmett

Aqua Gunite has done a few pools for me. Very high quality work, clean and very nice men.

I contracted with Aqua Gunite and the tile work, and waterfalls were absolutely stunning. I love my Pebble Sheen Ocean Blue. I recommend This company.

Our city allows construction and work to begin no earlier than 8:00 am. These people rolled up at 6:30 and fired up the noisiest truck ever at 7:00 am. They blocked our street, and couldn't have cared less. I'd recommend using a more considerate service. Not only do they ignore the city laws, they are rude.

I had several other companies come and look at my pool for a remodel. Aqua Gunite was the only one who knew what needed to be done and explained everything. The work was done by skilled workers. I am very pleased with my Blue Surf PebbleSheen finish and highly recommend them.

Don't waste your time. For months Mike kept promising a quote and nothing every came. We even called their main line a few times and the same false promises were given. After many months, we finally just gave up with them. Very unprofessional. @Aqua Gunite: For future potential customers, just let them know you're not accepting new business or are too busy at this time.

Do not know where to begin. Wish we would've followed our gut and chose Diablo Pool instead. Our pool was such a hot mess from their lack of communication between different people working there. The pool went $9,000 over budget on months over expected completion. I really feel this was from their lack of providing a quality and thorough estimate/quote of the job.

We wanted a Sundeck and they poured it wrong. Although it was 100% their fault of lacking to explain the job they offered to pay for only half to fix then days before fixing it said never mind we would have to pay the full $4,000 to fix because they were tying the labor cost into another nearby pool job, but that job fell threw so we would have to pay. Also, they put the sundeck on the wrong side of the pool!?!?!

They left our yard a hot mess. Lack of respect for our home. When they dug out the plumbing they threw the dirt onto our patio furniture, onto our kids sandboxes, our solar pool cover etc and never cleaned up. Needless to say we had to throw away numerous things. They said that wasn't their job to clean up the dirt piles. Plus, they left their own personal trash everywhere. cigarette butts, soda cans, food wrappers.

The accounting depart was so rude every single time we communicated with them. Even when we were trying to make pmnts. Sounded like a bunch of old hags who smoked way too much on the phone and were miserable with life. They have multiple owners who all obviously don't talk to each other and individually are incompetent and rude. This company is a complete shit show - please choose another company.

Even if they are a few thousand cheaper in their original quote they will sneak up on you later to over-compensate for that lower quote. We were told they put most of their profit in upfront phases of the pool's job so by the time you get to the middle or end they don't care if you fight them or walk away since they have received their profits by that point. This was shown to be true in our experience! STAY AWAY!

If we could give 0 stars we would. The resurfacing of the pool was smooth. Looks good. Workers were friendly and fast. But their office people were horrible. Immediately after we had it resurfaced - the pool was losing half of its water. Something that didn't happen prior to the resurfacing. Logic told us the two were related. We called the office and they were extremely rude to us.

I mean - think of the rudest someone has ever been to you and multiply it by 10. "Everyone always blames us for their pool leaks." So apparently this has happened before. Anyways - no help whatsoever in this situation. And our large pool was losing 1/2 its water and we had no idea what was going on because we hadn't moved into the house yet. But our pool service people kept telling us - your pool is 1/2 full. What could have been a 5 star review was not made possible because of horrible customer service.