Royal Crown Pools

This place never anwers there phone. Voicemail is full always. Finally when you lucky you get a answer. Then they act like there asleep. No help at all.

So as everyone knows about the supply problem everything is hard to get. With that being said we purchased a Carvin pool from Crown during the winter along with numerous upgrades including a pool heater. We waited until March 18th when the season opened and had the pool installed. We are totally happy with the sales and service but let me say this if you go the route we did there is a lot of expense that most are not aware of so do your research.

The heater needed 220 volt which required a new panel cause we didn't have any room. it also required additional hard pluming to the heater. Again the staff is top notch but just be aware that one can spend a lot of money on above ground pools to have the paradise we all want in our back yards Thank you Crown for helping us with ours. I also want to say the installers were on point and did a great job. Dave and Kat

Polaris 360 hose swivel parts cost me $25 for the 1 swivel and 2 hose compression rings. The same parts on Amazon are $8.65. I willingly pay more at local stores, but nearly triple the price is unacceptable.

I bought a pool 2 months ago and was well aware there was a 2 MONTH wait on the install. The ONLY reason I went forward with my $6200 purchase of the pool was that Wesley Boyer, the general manager, found a liner in stock that I liked. So I bought it! Fast forward to less than 24 hours to install almost 2 months later! Crown Pools of Dallas has "no phone reception" and I get an email from Wesley that they have installed my liner that I PAID FOR, into someone else's backyard!

The liner that convinced me to move forward with my purchase! Long story short, I told him I would move forward with the ugly alternative liner and install if they discounted it. He would not do it. So, they gave someone else my liner I paid for but would not make it right. This is a very short version of all that took place. If you REALLY, want their pool and equipment, don't trust them to hold it while waiting for your install. 1) The installer will never initiate your install.

You will have to text and call multiple times to get any type response. He might even ask you to go get 2.5 yards of mason sand that he is supposed to get to level your pool, like they did me! 2) They will put YOUR pool and liner in someone else's backyard and you will not get an apology or or any kind of accommodation!

Great place to get all of your pool supplies. I have an above ground pool and was able to get everything I need quickly and at a great price! Super nice people and will be doing all my pool need through Crown Pools from now on.

For the record, this negative review is not based on their quality of work. I can't comment on that, as I never got that far. I have placed three calls to Crown Pools in as many weeks in order to get a consultation regarding the purchase and installation of a semi above ground pool, but I've had no response whatsoever. Granted, this a very busy time of year for most pool companies, but nobody is so busy that they can't place a one minute phone call to touch base with a potential customer.

I selected Crown as they show to have one of the highest ratings in the area, but as to the level of customer service so far, I am unimpressed and disappointed. This negative review may actually illicit a response, but the window of opportunity for Crown is closing fast.

Take this with a dash of salt as this takes place 2021. The store itself has helpful staff, a comfortable environment, whatever you imagine when it comes to a good pool retail store. However my main issue is the installers. If you're looking for pool make sure you have all you boxes checked. Installers for this company are shaky at best. I managed to get my pool installed after 2 months of headaches and a bad permit submitted.

It's not the store or the Mangers fault just a bad experience with the installation process beyond that decent service with patience staff. The chances of having you needs addressed is minimal at best.

Amazing customer service here - I've relied on Crown Pools twice when an unexpected malfunction happened with my pool equipment, and they have exceeded my expectations both times. NOT easy to do. Jack really pulled it off this time by going to bat for me regarding a warranty situation, and handled everything entirely. Leaving me a very, very happy customer. 10/10 would recommend to friends and family. Thanks!

I am very happy with my experience at Crown Pools. My Sales Manager Jack Willeford is a very knowledgeable pool man and very nice also. He has gone out of his way to help me figure out what pool I needed and how to take care of the 30 foot round pool I purchased and the chemicals to keep it going. I wish I hadn't waited so long to get this wonderful pool and I am glad to know Crown pools will help me if I need it.