Shoreline Pools

On behalf of my wife and myself, I would like to express our sincere appreciation for the magnificent pool which you have just completed for us. We contracted with your company, having done substantial research, primarily because of your excellent reputation. I can honestly say that you actually surpassed our highest expectations. Every aspect of the pool construction was seamless. The pool came in on time and on budget and is absolutely beautiful.

The pool looks beautiful and the children had their first swim yesterday at night. So, thank you for the great job so far. We have friends looking for quotes for a pool. They asked us all kinds of questions about your company, and we told them so far we were really happy. After our experience with you, they are looking at Shoreline also now.

I had a bad experience with Shoreline. I felt they tried to rip me off. After they charged me for the design work, they gave me a proposal and tried to charge me $100/sq ft for a bluestone deck, nearly 3x the market price and $50,000 for a retaining wall, i did not even need and other quotes were $8-12k for a similar wall. After that, I did not trust them. Just saying get a few quotes.

Several calls to service dept to order replacement safety cover for custom in ground pool that they built and no return calls!

Shoreline pools has been amazing, both through the construction of our pool, and also in the years since. Reliable, nice and very service minded people, all over. They have responded very quickly to any issues we have had. Helene C.

We really enjoyed working with Shoreline. My husband and I found that their customer service and communication was spot on. Their prices are higher than most, but the service we received and the craftsmanship was superb. We definitely got what we paid for. We knew going into this project that building a pool during a pandemic would pose issues such as delays or backorders, but we had realistic expectations and found ourselves beyond satisfied with the progress of our job and ultimately the completion. We could not be more excited with the outcome and we look forward to enjoying our pool with our children for many years.

I called asking for a quote to service my pool for the season. I was told that someone had to come to look at the pool first, so I gave my address in Westchester County. When no one came, I called back a week later. I was told they hadn't had time yet. I called every week for 3 more weeks and each time was told the same thing. Not even an apology.

Finally someone came to look at the pool, but I still never received a quote. I called one last time and left a message, but I did even not get a call back. I gave up and hired another company.

Reliable-- but one of the higher priced pool people. And when you pay the most money you shouldn't see careless errors and they are prone to careless errors (ie leaving floats on deck/not realizing filter breaker tripping vs not having power). But despite 1 or 2c of those a yr they will get the job done. Still waiting on my underwater light fixed guys.

Shoreline employee Brian Fiacco came to our house last summer to give us an estimate for our pool renovation. The proposal was way over our budget and we told him what our budget was. He said that he can take this job as a side job and meet our budget. And that is when our hellish journey started. He asked me to pick a liner color and asked for money to order it which we paid. He, in his his own email in writing said that he ordered the liner and it was supposed to be delivered next week, that was last Fall.

He also said that we will have to do the liner now next spring since the temperature was too low. Fast forward to this spring and summer, the end of June, we ended up firing him after dealing with him since this March trying to get an update on our " previously ordered liner" and finally realizing that he had been totally lying to us all along. It turned out that he had taken our money and never ordered the liner last fall.

I asked him several times in emails when the liner was going to be in and he totally ignored my question for several weeks and finally admitted that it was not ordered and he had to come to take measurements. He used Covid as en excuse for months and months this year for not to finish and deliver the job since he was super busy with his real job at Shoreline at totally pushed as aside, excuses after excuses for not showing up, every time something was up or wrong him or his family.

He left our pool uncovered for over a month, a giant concrete hole and I asked him to cover it back up since there was no progress and I was just so worried that my two 4 and 6 year old daughters may fall into it. He did not even care. He totally ignored and never came to even cover it. My husband had to do it on his own. We finally woke up and we ended up firing him from the job the end of June.

Enough was enough. I contacted Shoreline 's owner David and explained him in an email how we got burned by his employee and what had happened. He told me that he was going to get back to us shortly, and we never even once got a phone call even after my husband asking for a quick 5 minute call. He basically did not want to get involved. I am in disbelief that such big and reputable companies like this can take no ownership for their own employees' mess up like this.

Total scam. I am extremely disappointed as a consumer that we spent so much money and had to go through with such stress to a point where we were even threatened to be pressed charges by Shoreline's employee Brian. We are still struggling to get our liner to this day and forced to sing a waiver by these people. Please be aware of what you are getting into before you work with them.

We work with many clients at FASTSIGNS and Shoreline Pools has been one of our best client for years now. Our long relationship has given us some real, "behind the scenes" insights to their professionalism and the dedication they have to quality work. They demand quality from us and from themselves. From our perspective, you can't go wrong with Shoreline Pools.

We are extremely pleased with the professionalism and exceptional quality of work everyone provided at Shoreline Pools. Crews always showed up early and worked a full day, weather permitting. Staff kept us informed throughout each phase of construction. From the beginning to end of our project, we eagerly watched Shoreline transform our backyard into a wonderful new pool and patio space that our family will enjoy now and for years to come.