Renaissance Pools

We absolutely love our Renaissance pool and wouldn't consider owning a gunite pool. Based on our experience, we certainly recommend Renaissance Pools & Spas to anyone seeking a high-quality pool, lower maintenance requirements and excellent service to back it up.

Run, don't walk away from this company. They took more than $5,000 from me for a spa 11 months ago with delivery expected between August and October 2021. They still have my money, I still have no spa, they refuse to return calls and try to get me to accept a lesser spa because "prices have gone up since May 2021".

When had our pool completed back at the end of 2020. It took forever to get the pool completed but they do do a good job. But not going to say great cause it took forever and they are HORRIBLE at communication. They never answer the phone, or emails and rarely return messages. Started pool in April of 2020 and finished in November of 2020. Within the one year warranty period, a small piece of deck to pool, trim broke.

We called, emailed and called again. ZERO Response. It should have been covered and they could careless. Not sure how they stay in business with customer service like this. Don't get me wrong, the field crew (actual trademens) are amazing people, but admin, sales and warranty are not good. 3 stars are for the guys in the field doing the work and turning over a nice finished product. If their office was as good as their field team, this could have easily been 5stars.

I ordered a fiberglass pool. It took some time due to Covid but I am very happy. Jose and his crew who installed the pool were great and kept me up on all of the stages of building. The concreate crew from D&D Concreate did a great job. Everyone worked really hard. Special Thanks to Heather for everything she did.

The lady named Heather was very nice the pool i picked was a good price for the size, Heather gave me quite a bit of discounts and the customer service was amazing. The only concern I had was Heather did not wear a mask. Overall everything was amazing!

We had our pool opened since July, and I must say that we just love it. It took longer than expected to complete, but in light of the pandemic, I wasn't surprised as the subcontractors struggle to keep guys employed. The pool itself is gorgeous, and we've been in nearly every day since it opened! There are so many pros to a fiberglass pool, such as the color options, the fewer chemicals you will need, to being able to pick an appropriate size for your space (concrete guys want to take up your whole yard to meet their minimum).

I signed my contract with Tim in December. It's now July, Tim refuses to talk with me on the phone and won't produce an order form for my pool form. Feels like I'm being strung along because I'm not the "car dealership owner". Tim refuses to put me in contact with his supervisor. Fear is a horrible thing. Don't sign a contract with Tim. Run to anyone else if you want a pool in a timely fashion

Don't waste your time with this company! We were promised 8 weeks for our pool installation and it took 8 months. There was ALWAYS a problem and excuses for the delay. I read the bad reviews and I though if I stayed on top of things it would happen to me. Well it did. We love our pool after all the delays BUT it's been a year and we haven't received our deposit back and our decking is defective.

I've been trying to contact Tanya since August! At first she said that they were doing the final accounting and that the contractor would call us to fix the decking but here it is January and NOTHING has been done. It's no fault of mine because I have called and called and sent numerous emails. I will be calling the BBB and the Contract Licensing Board first thing tomorrow.

We had an excellent experience at Renaissance Pools. The service was amazing. They had a calming low key vibe with no hype. We were given excellent service and lots of extras and a huge discount off the original price. Our hot tub was bought and delivered in less than ONE WEEK! I would definitely refer them to my friends and buy from them again.

It has now been 3 years our Renaissance Pool was installed and it is even better than I had hoped. There is little maintenance and no up keep. re-plastering no, lots of expensive chemicals no, and expensive pool maintenance guy no! This pool lives up to expectations and far beyond. For my money this is the best pool in the business, WOW.WOW.WOW.what an outstanding experience.from our first visit we felt welcomed and were treated like family!

We knew from the start a Renaissance Pool was for us. Low maintenance and very low chemical use. Heather Sage our sales rep and her dad Jim were as excited as we were in picking out the right pool for us, as well as picking out the right options (auto fill, auto clean) as there are alot to choose from; telling us not to waste our money on a particular option.

We ordered our pool and the color was just as we wanted. The mosaics we ordered, placed just as we wanted them, my husband is very particular as he had provided a diagram of the placement of the mosaics. From the day we ordered our pool to the completion (final inspection from the county) it was 60 days. There were a few delays from weather and inspections from the county or it would have been done sooner.

The work crew who did the digging were great guys. The sub-contractors (electrical, concrete) were all great to work with and did an excellent job, the whole project exceeded our expectations and looks amazing. We look forward to many years of enjoyment from our Renaissance Pool! We would highly recommend Renaissance Pools to our friends and family.

OUTSTANDING! From the very first visit to Renaissance Pools we knew this was the right choice! The staff was knowledgeable and well informed on both the ordinary concrete pools vs. the amazingly durable and strikingly beautiful Viking advanced composite pools! After learning about the differences between the two types of pools.why would anyone go with a concrete pool?

The annual cost savings with chemicals, pool maintenance & upkeep alone is dramatic in itself. There is an extensive list of available options to customize your pool from the shape to color and mosaic inlays; and again No Maintenance! Jim, Heather and the staff were amazing to deal with from start to finish! One of the best features is the "Safety Ledge" along the perimeter that is standard on all Viking pools!

The time frame from start to finish was less than 60 days, considering all of the additional upgrades we did to the back yard! No hidden costs, NO high pressure sales and the pool package was complete. We look forward to many years of enjoyment with our maintenance free Renaissance Pool! Thanks to Jim & Heather!