Pool Doctor

What a hothead! I was going to use the Pool Doctor until I returned a redlined contract back to them addressing my concerns of: warranty of workmanship, final payment upon completion, and cleaning up their trash every day after leaving the site. I asked them to call me if they had concerns to discuss it. Darryl called and started yelling at me immediately after I introduced myself!

We didn't even get to discuss my concerns. Way too quick tempered to be working with considering this job costs more than a new roof. Needless to say, I'm going with someone else.

Critical: Professionalism DO NOT USE THIS COMPANY! DARYL is the rudest person we have ever met! Unprofessional is the biggest understatement in the history of statements. If you want the biggest A@@hole in history, give Daryl a call!

I am beyond happy with the final result! The Pool Doctor removed the old fiberglass layer via hydro blast and replaced it with hydrazzo. They also installed new tiles, a railing, and a new skimmer. I honestly don't think I could have picked a better team. Thank you for all of your hard work my pool is GORGEOUS! Services: General repairs & maintenance, Remodelling

The pool doctor has been my go to for pool repair for many years. In July the tree right by the pool pump was struck by lightning. I am I'm mediately called the pool doctor because my pump would not work at all. They put in a whole new Salt system due to main board short circuiting for $1436.70. I payed them immediately. Now comes time to collect the money from the insurance company and they refuse to cooperate with us.

What poor customer service. They are holding up all our Other insurance money for everything else that was fried by the lightning. I will never do business with them again. What a way to treat your loyal customers! We even left a message for the owner and he would not respond to us! No customer loyalty!

Just never responded back on a proposal until i called weeks later. Then referred me elsewhere to another repair company. Not good on my part as good business practices.

Technician David S is the best. Super nice guy. Very professional. So patient with my stupid questions about my pool. Goes out of his way to make sure I'm happy and understand what is going on. My pool looks great!

I went with The Pool Doctor because of his passion for pools. The Pool Doctor team did an amazing job on our pool resurfacing and have been more than helpful and patient with us pool newbies on teaching us how to take care of our new (pool) baby.

We hired The Pool Doctor to refinish our whole pool area. We chose the more expensive finish, hydrazzo. It has a huge white area where the blue stones didn't get mixed in well enough. See pictures. There was no chance of resolution as the owner became very defensive and screamed and yelled at me. BEWARE of this company. Everything will be great until they make a mistake and then you will suffer for it.

Technician fixed one problem, misdiagnosed one other, and claimed there was an issue with equipment malfunction where no issue existed. Did not show up for the follow up appointment but called at 6:45pm to say he'd be there the next day. Told me I would be charged for the return visit to fix the problem that they didn't fix, yet charged me for time and an unnecessary part. Got huffy when I challenged the additional charges. Didn't show up the next day, didn't get a call either. BBB complaints say the same thing about no shows. Terrible customer service, charged me 3 times more than what the bill should have been. Bad mouthed other companies and his work colleagues. Not a professional presentation.

Company called the day of appointment at 4:45 PM to tell us he couldn't make it that day (after we had waited all day patiently - no bother to call until then). Came the next day and after a brief discussion of the issues, proceed to begin an argument about replacing the decking and the use of sealers. Couldn't get a word in to explain damage, and what we have been informed would need to be done and/or replaced damaged surface. (five companies have already given estimate in addition to an independent consultant). Had to ask if he was done talking so that we could get a word in. Indicated it was a huge job, and then remarked "I'll pass". (Which is fine, however missed appointment and rude behavior are not)

I highly recommend The Pool Doctor. I had them resurface my pool and install a new light. No high pressure salesman came to give an estimate. The pricing was fair compared to other estimates I got. They gave me three different choices of finishes. Even with a lot of rain they finished in the time they said they would. The only recommendation I would give is to take the wording (7 days of pool service) out of the contract. After only 3 days of pool service mine was crystal clear and balanced.

These guys are great! They recently retiled the edge and waterfall, refinished the bottom, installed new heat pump and did an overhaul of our entire system of our pool. They always follow up proactively and are just so attentive. We made sure they are doing our regular service too.

What follows is an email I wrote to The Pool Dr. and they asked if I would mind putting it on their page. I'm very happy to do that and while reading the other reviews I have to say the negative ones just do not reflect my experience or the people I dealt with. Here is the email I sent them regarding the work they did for me in winter 2017. Hello Darell and Linda and Mike and Team Pool Doctor, I just wanted to thank you and everyone involved for the fantastic work done on remodeling our pool and re-coating our lanai deck.

The help at the beginning from Linda with the tiles and pool coating to the actual work done by every single person was just top notch. Please feel comfortable to use me as a reference as I like to promote good work and good companies. Best regards,

I want to thank the Pool Doctor staff and technicians ( Wayne and Shane) for outstanding service, cutstomer friendly attitudes, and technical skills. Your team resolved my salt system issues in a totally professional manner.

I had the Pool Doctor replace the pool motor. Mike was very thorough and knowledgeable He took the time to explain everything to us. I will request Mike again with any future concerns.

Great service! They really followed up with any concerns we may have had and did a good job. The guy who came out, Mike, was very knowledgeable and knew what he was doing. Darrell and Linda called us to follow-up and were very sweet. Will be using their business again.

I searched the Tampa Bay area for a pool company that would come out and repair a leak in my pool. After calling 8-10 companies - only 2 were even interested in giving me a quote. Most pool companies only want to do new construction or complete remodels. The 1st company to come out DID in fact only want to fix my leak if I had them do a full remodel.

Then the Pool Doctor came out. Darryl was very knowledgeable about my older in ground pool. His dad was building pools back in the 60s & 70s. He told me what needed to be done to reach the leak which was in/under my old style skimmer. His assistant came out while we were at work and after 3 days, the job was complete; leak was fixed and I had a new skimmer.

My filtration system has never worked better! The Pool Doctor didn't ask for any money up front and the cost seemed very fair. I would recommend The Pool Doctor for repairs, resurfacing, or paver installation. Great company to do business with!