Tribal Waters

12:35 pm 5/27/22 White chevy Silverado NB Tatum rd North of pinnacle peak rd Driver doing about 70mph on city streets, swerving through traffic without signaling (reckless driving) This unprofessional reckless.driver will gladly risk your safety and everyone else's to feel like they are getting there faster, Instead of just proper planning and leaving on time

Over a year without shotcrete. No one can tell us a time frame. We were lied to from the beginning. We were told they have in-house crews that would work on our project. They do not. There are months at a time where nothing happens. I will do everything I can to keep people from using this company.

They come out when they want, your schedule do not matter and are not flexible enough to work with our schedule. If we are not available for service they charge anyway. Moma need a new pool service, we give them negative 3 stars

Critical: Professionalism, Responsiveness They do not return phone calls and when we finally talked to someone they were rude. Found someone else to build our pool at half the price and we are very happy! If anyone would like to build a pool, please contact me he has great references.

This is the second pool they have built for us and we could not be more happy. With all the supply shortages and interruptions in the supply chain we were expecting some delays in this build compared to our first pool which they built in 65 days. There were a few small delays with some of the sub contractors but that is to be expected with the shortage of talent in the labor pool.

Over all they did a good job and we got to enjoy our pool this summer. We are already working with them on the pool for our new home and their design team has been a big help with the design of the complete out door living space.

My personal experience with Michael and Tribal Waters was 5 star. The plans came to fruition sooner than expected. Communication every step of the way along with top notch contractors. Thanks to Tony in concrete, Edgar in demo, Dani in the office. I appreciate the professional dedication to my vision. It's perfect! Thank you all.

These guys were the worst. Run away. So many things were wrong. $20k+ remodel took 2 months longer than contracted. They delivered and installed poor quality and wrong sized travertine. Waterline tiles were falling off. Tiles installed broken! They lied to my face on multiple occasions. They left many scratches in the travertine. Claimed they don't use sealers for repair, but I caught them in action!

So many lies. Getting then to fix anything was a fight. So much aggravation. Their idea of cleanup was to distribute the large pile of leftover sand into the rock around the pool.

RUN WHILE YOU CAN! They do NOT keep their own appointments and timelines. Communication is poor. You have to hound them for a schedule and they don't show up when scheduled. You have to inspect their work. Found multiple mistakes. No attention to detail. Project was to be completed a couple months ago and we still have no end date insight. Very disappointed!

Please read the reviews and you will see the common complaints. We made the mistake of choosing Tribal Waters save your money and frustration and go with a different company.

My family and I just completed a build with Tribal Waters. Our project included a completely custom pool with spa, complete landscaping as well as several other features. Before beginning with Tribal Waters, I searched and got bids from several other pool builders in the Surprise, AZ area. While each pool builder was competitive, Tribal Water offered several additional options for a lower price.

On top of that, Dewayne (our salesmen) actually worked for the sale. Coming from 10+ years in sales, I appreciated his effort, follow ups and the fact he actually wanted our business. The process took 5 months from excavation to completion, 6 months from the date we made our initial deposit. I will be candid in saying that about month 3 / 4, my patience was lost and I wanted it done. However, through the process, Tribal Waters was communicative and provided updates during the long waits in between steps to the finish line.

We experienced several hold ups with shotcrete, concrete pours and with other odds and ends of the landscaping package. However, after speaking to several other people in the midst of pool builds and also speaking with our Supervisors during the build, it appears that the entire pool industry has been hit very hard with demand exceeding supply. COVID made everyone want a pool and the industry was not ready for it.

At the end of the day, I am 100% thrilled with my finished project. The pool has every option we wanted and is truly a well built pool. The spa works fantastic and is a great place to wind down a day. The landscaping is on point and the quality of the work, especially seeing it be built first hand, is well done. While there were a few "modifications" to our original design, I am very pleased with the finished product and my family and I have enjoyed many hours outside already, even though it's only a couple of weeks old.

My advice - Be patient and request realistic timelines so you are ready and able to accept the process. The finished product was worth the process, even though there were several weeks that I did NOT feel that way. Would I build another pool? Not during a pandemic but when / if the industry returns to a 8 - 12 week timeline - ABSOLUTELY.

We bought new home and the one thing it was lacking was a pool. Now we have the best pool in the neighborhood! There were so many options and examples that we felt like anything was possible, we ended up with a true custom pool. They are honest and have integrity in an industry where it's sometimes hard to know who's being straight with you. With customer service and communication every step of the project, our job was completed on schedule with attention to detail. Highly recommend!

We consulted a number of companies before choosing Tribal Waters for our pool. We could not have asked for a better experience! The staff was super helpful, always responsive to our needs, and provided a great balance of inserting their expertise while still allowing us to choose according to our personal style. There were a few small hiccups during construction but the Tribal team quickly overcame them. We love the finished product and would recommend Tribal Waters to anyone considering putting in a pool.