Geremia Pools

Critical: Responsiveness Poor poor response time and service don't return calls Service: Swimming pool equipment repair

Good luck getting them to contact you! I have reached out for a month and the only messages I get from them are emails telling me how busy they are and that someone will reach out to me. tick tock. nothing happens. If this is the "timely" response you get from this company, it would probably take 3 years to build a pool. I am choosing to work with a company that has phone lines with the ability to make outbound calls and an understanding of the phrase CUSTOMER SERVICE - hard pass on this company.

They used to be good but have really gone downhill. Save yourself some money and get a pool testing kit, chemicals, and a pool scrubber if you want things done properly.

Geremia designed and constructed our pool many years ago. They recently remodeled it for us. They are extremely professional and their customer service is excellent. We have many happy years using our pool and plan on many more. I highly recommend Geremia. Services: General repairs & maintenance, General construction, Remodeling, Design

I don't recommend this company. Their service department is unresponsive and their weekly service is very inconsistent. I was using their chemical and it was inconsistent and they rarely recorded what was actually done. They let algae grow in my pool and it took several phones to get them to respond. Hence I'm looking for a reputable company that does what it advertises. Geremia doesn't.

They just stopped showing up one day. I called them and spoke to Gabe who promised they would be out and they still never showed. Called 8 more times and left 3 emails and no response from them at all. Completely ghosted my property after we have been customers for a while. I would not recommend this place at all for any of your pool needs. They probably have the worst customer service out of all the vendors I have used in the last 12 years.

After reading other reviews the quality of service as went down across the board over the last year could be COVID or poor management. OF course that is just speculation and I am unsure why they have gotten so bad.

I've been getting my pool serviced by geremia pools for over a year now and I'm very happy with them. My pool is consistently clean and clear. Everyone that we've interacted with there is very professional. Marc has been very responsive anytime we've needed anything. Great value, you get more than your money's worth from Geremia pools. Highly recommend

Let me start by saying that we could not have been happier with the work that Geremia did for us. Our experience was great from the start, the day we met Wanda our designer. She was so patient with us, and never forced any ideas on us. She truly listened to what we thought we wanted, what we didn't want, and came up with a design that we loved. When the design was a little outside our budget, she worked with us on changes to get the design within our budget.

A big frustration for us (and totally understandable) is the lack of information online regarding the cost of pool features. Wanda didn't try to sell us something we couldn't afford. Instead, she was patient and provided some options for how to reduce cost, but still keep the look and feel we wanted. She did a great job of not making us feel like we had to settle, and more like we just had to make a few tradeoffs.

Once we agreed on the design and cost, we moved into construction. We were then left in the capable hands of Susan the project manager, although Wanda still stayed involved, because she cares about the little details and makes sure that everything gets incorporated exactly as planned. Construction was efficient, and even though the backyard was a construction zone, the crew cleaned up everyday.

They still treated our yard as our home and were polite and courteous. Susan made sure to call a few days in advance of each phase and inspection, so we knew exactly what to expect and when to expect it. The last phase of the project was the filling and adjusting of the chemicals. Geremia was great with explaining the process and sent an expert out to develop a plan for getting the pool up and running as quick as possible.

I felt like after the meeting I knew exactly how to work all the functions of the pool, and was confident in how to adjust the chemicals to make sure the pool is clean and safe. The entire experience was great in my opinion. When you spend that kind of money, you want to feel like you are getting a good value. I feel like we got what we paid for and then some. Geremia did a great job of explaining the process that I was confident in their abilities the entire time.

We have had friends in our neighborhood with pools that did not recommend their builders because they didn't feel like they could trust those companies. Geremia earned our trust, and I would without hesitation recommend them to friends and family that are interested in building a pool. They are not the cheapest, but they were also not the most expensive, and you get the feeling that a company that's been around for so long will continue to be there for you.