Nejame & Sons

Terrible service. I paid for water to get delivered and was promised it would come the next day. I took off work and cancelled all my appointments so I would be home. By 2:30 I called to make sure someone was coming and once again was promised someone would be here by 7:30 the latest. I lost work hours and had to cancel appointments for nothing. because they never showed up. Worst service ever. Would not recommend.

From the beginning this company has been unprofessional. It took them 3 months to install my Pool after I had fully paid for it, they left a bobcat sitting on my lawn for 2.5 weeks following installation, during installation they destroyed 2 trees on my property by hitting them with the bobcat in spite of having space. Two years ago I went to pick up my filter and cell because I was going to open the pool myself and they claimed they never had my cell and then after fighting with them l, they magically found it in their warehouse.

Last year, I scheduled a service visit due to my Salt Water Cell not working and representatives from Nejame and Sons claimed to come out to service it but never did. The problem was never resolved but they tried to charge me upwards of $250 for the service. I disputed the claim with my back who found, after an investigation, that they were fraudulent in their charges.

This year I went to buy a tiny $11 bag of smart shock and they refused to sell it to me. The customer service representatives that I have dealt with have consistently been rude, unprofessional and unknowledgeable. If you don't want a headache don't go with this company. They are despicable.

I have been a customer and known the family for 31 years. They are fine people and run a great business. The NeJame staff is uniformly capable and courteous. Addendum to previous review; Just had a service call. Ed NeJame responded promptly to my needs and their master technician Chris fixed the problem, as he always does.

First, this is our second season opening our pool that Nejame and sons built. Last year, we were losing water. However, this year we are losing excessive water and Nejame and Sons did not have anyone to come diagnose the problem. They referred us to a company that was going to charge an astronomical fee because of our location. They are out of Conn. and we are in Dutchess County NY. So, we chose a local pool company to diagnose the issue.

It was determined that there is a leak in the skimmer line. When calling Nejame and Sons, they expressed that piping was not under the warranty. I suppose that it is in the small print somewhere. The lack of care or concern from this company has been disheartening. You don't spend this kind of money expecting to have an issue so soon that would not be covered under warranty. 9-2-21 I emailed your company the next day after reading what appeared to be a caring response on the same day that I wrote my review. Sadly, no one has responded to my email.

Nejame and Sons built our pool back in 2018. Since then I've been going to them for monthly water tests and to purchase our chemicals during the summer months. But Kia is the reason I continue to come. She provides exceptional, personalized service every time. She takes her time to explain steps to keeping my system running efficiently. She's a happy face and always goes out of her way to make sure she answers all my questions. Thank you Kia.

Nothing but positive things to say about Nejame & Sons. We installed a pool with them last year. Ran into a few issues after installation that were quickly taken care of within a matter of days not weeks. Ed and his team care greatly about customer satisfaction and it shows. Special shout out to Jim who sold us our pool and went out of his way to follow up multiple times even after hours and weekends to make sure all was well.

Extra special should out to Sara who is a pleasure to talk to and goes above and beyond to answer any questions in a timely manner! The entire team at Nejame is a pleasure to deal with!

We used Nejame and Sons for our pool installation and had a great experience. Sara was absolutely great to work with, especially during the last week of the project. She was able to keep us informed and really walked us though the steps. She was quick to respond to emails and really put new pool owners like us at ease.

We are absolutely thrilled with our new pool installed by NeJames and sons. This is not an easy time in any construction field with material shortages and backlogged manufacturers - things beyond control. However, Nejame's went above and beyond to make sure that our pool happened this spring. Working all hours with a full and skilled crew. The office and sales staff are accessible, knowledgeable and diligent. No corners were cut. We got everything and more that we wanted. We are thrilled. I can't recommend this company enough. We have the pool of our dreams! Thank you!

Can't say enough about how happy we are with the way our pool came out! Anthony and his crew did an amazing job! From the first meeting to discuss the liner replacement with Anthony to him redoing the whole bottom of the pool, it was the epitome of professionalism. We encountered an issue when the liner was removed, the old liner was at least 16 years old so the sand/vermiculite layer underneath was rotted and in bad shape. Ed came out to assess the situation and explained in detail all of our options, never did we feel pressured that we had only one option, we got the all the options and he reassured us that we made a good choice with the option we chose.

The crew showed up earlier then I had expected and they worked both days non-stop. Everything was cleaned up when they left each day. The pool was in very bad shape as you can see from the photo, but the end result is better then we had anticipated! Again, thank you Anthony and your crew!